Windows 10: Problem with a game I have purchased

Discus and support Problem with a game I have purchased in Windows 10 Gaming to solve the problem; Hello. Recentry I have purchased zoo tycoon: Ultimate animal collection. The problem is that the game is loading and never start the game. Can you... Discussion in 'Windows 10 Gaming' started by Βασιλική Γερασίμου, Dec 3, 2020.

  1. Βασιλική Γερασίμου
    Βασιλική Γερασίμου Win User

    Problem with a game I have purchased


    Hello.

    Recentry I have purchased zoo tycoon: Ultimate animal collection. The problem is that the game is loading and never start the game.

    Can you please help me out? If not please tell me how do I get a refund.

    Thank you.


    * Moved from Community Participation Center

    * OS not specified

    :)
     
    Βασιλική Γερασίμου, Dec 3, 2020
    #1
  2. AZARUDDIN SYED
    Azaruddin Syed Win User

    games (in game purchases)

    Hi James,

    Sorry for the inconvenience caused to you.

    I suggest you to follow the below steps and check if it helps.

    • Open Internet Explorer and click on Tools.
    • Select Internet Options and go to Advanced
      tab
    • Uncheck Do not save encrypted pages to disk and click
      OK.
    • Now check if you are able to make the purchase.

    Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

    Thank you.
     
    Azaruddin Syed, Dec 3, 2020
    #2
  3. WILFRED MAC
    Wilfred Mac Win User
    purchased game

    Hi,

    To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

    • Using your Microsoft account, sign in to the PC where you want to install your games.
    • On the Start screen, select the Store icon.
    • In the Store, select Games from the menu.
    • Browse to and select the game you want to buy.

    If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

    Should you need further assistance, feel free to post anytime.
     
    Wilfred Mac, Dec 3, 2020
    #3
  4. LORAINE MON
    Loraine Mon Win User

    Problem with a game I have purchased

    Refund for a game I purchased

    Hi,

    We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

    • What game are you trying to play?
    • Are there any error messages when you tried to play the game?
    • What is exactly happening to the game when you tried to launch it.

    For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

    link     so they can review your purchase details.

    Should you have any other queries, don't hesitate to contact us anytime.
     
    Loraine Mon, Dec 3, 2020
    #4
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Problem with a game I have purchased

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