Windows 10: Problem with bluetooth headphones audio.

Hello, I've been using Windows 11 since it came out with my Bluetooth headphones with no problems Anker Soundcore Q30, but recently, maybe a week ago at max, from time to time while using my headphones they will stop working and audio will switch to my speakers, but the headphones themselves are still connected, if I have the "Devices" window open when it happens the Bluetooth will go from the usual "Connected audio" to just "connected" and the headphones will stop appearing as an output device, until a few seconds after from 10 seconds to other times 40 when it fixes itself and keeps work

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

the problem with the sound in Bluetooth headphones

Hi

Welcome to Microsoft community.

It sounds like you're experiencing a common issue with Bluetooth headphones where the audio quality becomes poor during certain activities, such as screen recording or using voice channels on Discord. This could be due to the fact that your Bluetooth headphones are switching to "hands-free" or "headset" mode, which typically has lower sound quality compared to "stereo" mode. Here are some steps that can potentially resolve this issue:

1. Disable Hands-Free Telephony: Go to Control Panel > Hardware and Sound > Devices and Printers. Find your Bluetooth headphones in the list of devices, right-click on them, and select Properties. Go to the Services tab and uncheck the Hands-Free Telephony service. Click Apply and OK. This will force your headphones to stay in "stereo" mode.
   
2. Change Default Communication Device: Go to Control Panel > Hardware and Sound > Sound. Under the Playback tab, you will see a list of audio devices. Find your Bluetooth headphones in the list and click on them. Then, click the Set Default drop-down menu and select "Default Device". This will set your Bluetooth headphones as the main audio device, which might improve the sound quality.
   
3. Update Bluetooth Drivers: It's possible that outdated Bluetooth drivers are causing the issue. Check the manufacturer's website for your Bluetooth adapter and see if there are any driver updates available.
   
4. Try a Different Bluetooth Codec: Some headphones support different Bluetooth codecs, which can affect sound quality. If your headphones and Bluetooth adapter both support aptX or AAC, try switching to one of these codecs. You can usually change the Bluetooth codec in the settings of your Bluetooth adapter.
   

Remember to disconnect and reconnect your Bluetooth headphones after making these changes to ensure they take effect. If none of these solutions work, there might be a hardware issue with your Bluetooth headphones, and you should consider reaching out to the manufacturer's customer support.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Audio Doesn't Work with Bluetooth Headphones

Hi Greg,

To address your concern, have you tried using a different device where the BlueAnt Pump headphones is connected and still got the same error?

In the meantime, we suggest that you make sure that your Bluetooth driver is updated. You can check this

link on how to update your Windows 10 drivers.

You can also refer to these links about repairing Bluetooth connections and problems in Windows 10:

• Fix connections to Bluetooth audio devices and wireless displays
• Fix Bluetooth problems in Windows 10: FAQ
  

Regards.