Windows 10: Problem with connection

My Dell Inspiron 15, 5000 series, is having problems with connecting to networks. I have been using it to share my home wifi connection to my phone, using the mobile hotspot feature, as the connection to the home router can be a bit shaky from my room. The router had to be restarted last night, and since then I have been unable to search for or connect to any networks. The mobile hotspot button next to the wifi and airplane mode buttons, found by clicking the wifi symbol on the taskbar, is greyed out and displays the message 'Disconnecting'. When I try to access the mobile hotspot tab in the network and internet settings, the screen freezes and does not allow me access to the tab. I have tried turning my computer off and leaving it overnight, although I didnt unplug it from the mains, but no luck. Is there a way to fix this?

Many thanks!

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:)

 

WiFi Connection Problem

Hello Claire,

For us to isolate the issue you are experiencing, kindly respond to the questions below:

• When did the issue started?
• Have you made any software or hardware changes to your device prior to the issue?

As a first troubleshooting step, we suggest that you run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problem. Here's how to run the troubleshooter:

• In the search box on the taskbar, type Network troubleshooter, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that resolves the problem.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

Internet connectivity problems

Hello Walrus,

There can be a number of reasons for no internet connection in Windows, some common reasons that can cause these problems are:

• Corrupted or incompatible drivers.
• Missing updates.
• Network connection settings.
• Hardware or software problems.
• Inappropriate distance from the router or obstruction.
• Interference with other devices.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the suggested steps in this article
to help you troubleshoot and resolve network connection issues in Windows 10.

We look forward to your response.

Regards.