Windows 10: Problem with control, alt, F10 and Windows key on my keyboard, but the problem is not with...

Hello! So, recently, I had to be away from my pc for 3 days and I didn't touch it, turned it on, nothing, because of a trip. But when I came back, both of my control keys, both alt keys, the Windows key and the F10 key stopped working on my HyperX Mars keyboard on every single computer I tried. Tried on a Windows 7 machine, Windows 10 and on a Windows 11 one and nothing, these keys simply stopped working. So I assumed the keyboard was faulty and I needed an upgrade, so I bought an HyperX Alloy Origins. Got it today. And the same keys do not work. I tried uninstalling the software for the old k

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Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Problem with control, alt, F10 and Windows key on my keyboard, but the problem is not with the keyboard itself.

Hello! So, recently, I had to be away from my pc for 3 days and I didn't touch it, turned it on, nothing, because of a trip. But when I came back, both of my control keys, both alt keys, the Windows key and the F10 key stopped working on my HyperX Mars keyboard on every single computer I tried. Tried on a Windows 7 machine, Windows 10 and on a Windows 11 one and nothing, these keys simply stopped working. So I assumed the keyboard was faulty and I needed an upgrade, so I bought an HyperX Alloy Origins. Got it today. And the same keys do not work. I tried uninstalling the software for the old keyboard, HyperX Genesis, with BCUninstaller and it didn't work. Downloaded the software for the new keyboard, HyperX NGENUITY, updated the firmware, and it also didn't work. Tried running "sfc /scannow", which resulted in Windows Resource Protection found corrupt files and successfully repaired them, but still nothing. Tried "DISM.exe /Online /Cleanup-image /Restorehealth" which also didn't help. But the interesting thing is that when I setup a macro for any of these keys, they work. If I want to use my Windows key to mute the volume, it works perfectly, as well as the other said keys. But if, let's say I want to use my "Q" key as my Windows key, it does NOT work. With this macro set up, pressing "Q" won't bring the Start Menu. Unfortunately, besides my laptop keyboard, which Windows 7 says it's PS/2, and these keys work on it, I don't have any other keyboard to test on my computer. I don't know what else I can do. And the Windows key didn't bring the Xbox Guide on my Xbox One, opposed to what this support thread said - Xbox Support.

P.S - I checked and the keyboard is compatible with all the devices mentioned above.

Thanks!

 

Strange Transient Icon Results From Entering Alt-F10

I am running Win 10/Pro x64 Ver. 20H2 19042.804 The 'second' profile applies to this post.

I'm configuring a 'new' machine and experiencing unexpected behavior when I enter Alt-F10. A small transient icon, a small black box with a blue thermometer and a number (I've seen 98 and 100) appears for 2-3 seconds in the upper left corner of the display. I captured it as a Screen Dump.

I first noticed it when I tried to enter Alt-F10, the command used to configure the file manager program, ZTreeWin. See attached image.

I subsequently determined that the same behavior applies when I enter Alt-F10 and the desktop is the only display. If I select F-10 alone the thermometer has an X below.

I am using a Logitech Ergo 860 wireless keyboard with a USB dongle installed in a blue USB 3.0 port.

The Ctrl-Alt-Del does open "Lock, Switch user, Sign out, Change a password, and Task Manager," so the Alt key is working

The F-10 key alone also opens almost the same transient Icon, a black box with a 'blue thermometer' with an X at the bottom.

I tried substituting an old PS/2 keyboard but it was not recognized. Perhaps this is because it lacked drivers?

The 3 attached images to show the 'icon' I'm talking about.

Can anyone suggest a way to get an 'honest' Alt-F10 from this keyboard? My searches suggest that MS call it an 'unassigned' function key.