Windows 10: Problem with Dolby Access?

Hey, I purchased Dolby Access and wanted to try the equalizer. The problem is that the options button is missing and I can't open the equalizer. A friend told me that his Dolby Access screen looks different. I tried to update the program at the windows store but it says the program is up to date.

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:)

 

Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Can't enable Dolby Atmos for headphones in spacial sound

Hi Aman,

This issue should be resolved by reinstalling the drivers on the built-in administrator on your computer. We suggest that you install the latest update for your Windows first. After you've done that, access the built-in administrator and reinstall the drivers
for Dolby Atmos. To access the hidden administrator, kindly follow these steps:

• Press Windows key + X, and select Command Prompt (Admin).
• Type net user administrator /active:yes. You should see a message that the command was successful.
• Restart your computer. You should see the Administrator account.

Note: The built-in administrator should be used for troubleshooting purposes only. Once you've reinstalled the drivers for Dolby Atmos, kindly follow these steps to disable the built-in administrator:

• Press Windows key + X, and select Command Prompt (Admin).
• Type net user administrator /active:no. You should see a message that the command was successful.
• Restart your computer. The administrator account should no longer appear after this.

Let us know how it goes and we'll assist you further if needed.