Windows 10: Problem with driver

Discus and support Problem with driver in Windows 10 BSOD Crashes and Debugging to solve the problem; I've been having some trouble with this driver Lenovo Pen Device not working and haven't been able to fix it, this is the error log LogName:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Felipe Cornejo22, Apr 30, 2020.

  1. Problem with driver


    I've been having some trouble with this driver Lenovo Pen Device not working and haven't been able to fix it, this is the error log


    LogName: Microsoft-Windows-Kernel-PnP/Configuration

    Source: Microsoft-Windows-Kernel-PnP
    Date: 30/04/2020 00:13:13
    Event ID: 411
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: DESKTOP-F75TO81
    Description:
    Device ACPI\WCOM0019\4&e940c90&0 had a problem starting.

    Driver
    Name: oem50.inf
    Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
    Service: WacHIDRouterISD
    Lower Filters:
    Upper Filters: mshidkmdf
    Problem: 0xA
    Problem Status: 0xC000001D
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>411</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-30T04:13:13.731951000Z" />
    <EventRecordID>358</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="1664" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-F75TO81</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="DeviceInstanceId">ACPI\WCOM0019\4&amp;e940c90&amp;0</Data>
    <Data Name="DriverName">oem50.inf</Data>
    <Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
    <Data Name="ServiceName">WacHIDRouterISD</Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">mshidkmdf</Data>
    <Data Name="Problem">0xa</Data>
    <Data Name="Status">0xc000001d</Data>
    </EventData>
    </Event>

    :)
     
    Felipe Cornejo22, Apr 30, 2020
    #1
  2. dalchina Win User

    Windows 10 1709 System Restore problems...

    That seems to be an attempt at Option 2 in the tutorial, which requires you to
    a. Boot to a command prompt (Did you?)
    b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

    I suggest Option 1 is easier.

    If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.
     
    dalchina, Apr 30, 2020
    #2
  3. erocker Win User
    ATI Driver install problems

    It's all laid out here: How To: Reinstall Video Drivers (Quick Guide)

    It could be a problem with the monitors OSD chip.
     
    erocker, Apr 30, 2020
    #3
  4. dmccoy Win User

    Problem with driver

    Nvidia driver problem with 940 MX on Windows 10 x64

    I would only go back to the driver from the computers manufacturers if you experience any issues with the latest drivers from devie manufacturers.

    If everything is still working well with the clean boot then you can start troubleshooting as follows to start:

    How to determine what is causing the problem after you do a clean boot


    1. Log on to the computer by using an account that has administrator rights.
    2. From Start, search for msconfig. (In Windows 10, use the Search box from the Start menu. In Windows 8 or 8.1, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.)
    3. Select msconfig or System Configuration from the search results.
    4. Tap or click the Services tab, and then tap or click to select the Hide all Microsoft services check box.
    5. Tap or click to select the upper half of the check boxes in the Service list.
    6. Tap or click OK, and then tap or click Restart.
    7. After the computer finishes restarting, determine whether the problem still occurs.
    • If the problem still occurs, repeat steps 1 through 6, but clear the lower half of the check boxes in the Service list that you originally selected.
    • If the problem does not occur, repeat steps 1 through 6, and select only the upper half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem when only one service is selected in the Service list, this means that the selected service causes the problem, and you should go to step 11. If no service causes the problem, go to step 8.
    8. Repeat steps 1 and 3 in this section.
    9. Tap or click the Startup tab, and then tap or click to select the upper half of the check boxes in the Startup Item list.
    10. Click OK, and then click Restart.
    • If the problem still occurs, repeat steps 8 and 9, but clear the lower half of the checked boxes in the Startup Item list that you originally selected.
    • If the problem does not occur, repeat steps 8 and 9, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem, and you should go to step 11. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To determine which Microsoft service may be causing the problem, repeat steps 1 through 7 without selecting the Hide all Microsoft services check box in each step.
    11. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then tap or click to clear the check box for the problem item.
    From <https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows>
     
    dmccoy, Apr 30, 2020
    #4
Thema:

Problem with driver

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