Windows 10: Problem with DVD /CD Player

Using windows 10. When I try to open cd or dvd discs on my PC I keep getting the message - Please insert a Disc into Drive E Occasionally it opens a few DVDs but not always. How can I resolve this matter.

:)

 

DVD/CD Player not working

I have a Lenovo G505s Laptop with Windows 10 and a DVD/ CD Player that suddenly does not work. The computer tells me the drivers are OK. I have been into Device Manager and uninstalled and reinstalled both the DVD player and the associated controller without success. The DVD player appears to be working OK ( I can hear it working and the small power light comes on ) but for some reason the system does not recognise it . I am reluctant to get involved in registry changes ( suggested as a possible source of the problem ) as I am not too computer savvy.

 

CD/DVD Player not working

The CD/DVD player on my desktop pc, has become very unreliable, since updating to windows 10



Problem:

With a CD/DVD inserted into the player .

• 1% of the time it works correctly and play a CD without any problems.
  

• 99% of the time it does not acknowledge the disk, a green light flashes 6 or 7 times and then goes back to do nothing mode.

• If I try to start the CD directly in windows explorer, a dialog box appears instructing me to insert a disk. I know these disks to be working.

Troubleshooting carried out

• The device manager reports the device is working properly.
• Checked the drivers are up-to date,
• Uninstalled the drivers
• Scanned for hardware changes
• Uninstalled the hardware
• Rebooted several times
• Scanned with DeviceDiagnostic Troubleshooting Pack Cabinet (.diagcab)
• Checked all the cable connections
• Did a control panel troubleshoot and Reconfigure hardware (cd player worked when I did a restart, but only the once and then continued the error)

 

Issues with playing cd and dvds through Windows DVD Player on Windows 10.

Hi Cang,



I realize the inconvenience you are experiencing with .Windows 10.



This issue might occur if DVD player is not installed properly.



To assist you to better, please provided us the information below:

• Which type of DVDs have you tried to run through DVD player app?
• Are you facing issue through both CDs and DVDs?
  

I suggest you to uninstall and reinstall the DVD player app on the computer.

Please get back to us with an update on using DVD player app, we will be happy to help.



Thank you.