Windows 10: Problem with explorer.exe

Discus and support Problem with explorer.exe in Windows 10 Support to solve the problem; Hi, I have a very strange problem which I don't know how to deal with. Every time when I start a Window, I've got a black screen with the cursor and... Discussion in 'Windows 10 Support' started by niumeko, Aug 3, 2018.

  1. niumeko Win User

    Problem with explorer.exe


    I have a very strange problem which I don't know how to deal with. Every time when I start a Window, I've got a black screen with the cursor and after pressing "Ctrl+Alt+Delete' buttons in Task manager. I have to choose "File - New task" and write explorer.exe to be able to use my windows.
    Can someone help me? I'll really appreciate any advice how to solve it.

    niumeko, Aug 3, 2018
  2. newtekie1 Win User

    How can I remove this virus remnant?

    I was also going to suggest Autoruns.

    Check to make sure it isn't attaching itself to explorer. It should be the 3rd thing listed in Autoruns, the listing for the Shell. It should just be Explorer.exe. If it is anything else, that might be your problem.
    newtekie1, Aug 3, 2018
  3. dalchina Win User
    Windows 10 1709 System Restore problems...

    That seems to be an attempt at Option 2 in the tutorial, which requires you to
    a. Boot to a command prompt (Did you?)
    b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

    I suggest Option 1 is easier.

    If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.
    dalchina, Aug 3, 2018
  4. Paolo Mag Win User

    Problem with explorer.exe

    "This file can't be previewed" problem in explorer

    Hi Deborah,

    For us to provide an accurate resolution, kindly elaborate the issue by answering the questions listed below:

    • Since when have you been experiencing this issue?
    • Were there any changes on your PC before this happened like software or updates installed?

    For initial troubleshooting, we suggest that you follow the steps listed below:

    • Open File Explorer.
    • Access this link

    • Delete all the files.
    • After deleting the files kindly try and see if there's a thumbnail preview of your files.

    We're looking forward to your response.
    Paolo Mag, Aug 3, 2018

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