Windows 10: Problem with fingerprint scanner and Windows Hello, Lenovo yoga 520, Windows Pro 10

Discus and support Problem with fingerprint scanner and Windows Hello, Lenovo yoga 520, Windows Pro 10 in Windows Hello & Lockscreen to solve the problem; "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint" "We couldn't find a camera compatible with Windows Hello Face" on... Discussion in 'Windows Hello & Lockscreen' started by phuong pham2, Aug 29, 2023.

  1. PHUONG PHAM2
    phuong pham2 Win User

    Problem with fingerprint scanner and Windows Hello, Lenovo yoga 520, Windows Pro 10


    "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint" "We couldn't find a camera compatible with Windows Hello Face" on Lenovo yoga 520 , Windows Pro 10.

    :)
     
    phuong pham2, Aug 29, 2023
    #1
  2. MARIAHOEBEKE
    MariaHoebeke Win User

    Problem with fingerprint scanner and Windows Hello, Lenovo ThinkPad, Windows Pro 10

    "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint" on Lenovo ThinkPad, Windows Pro 10
     
    MariaHoebeke, Aug 29, 2023
    #2
  3. RONALD ESTEVEZ
    Ronald Estevez Win User
    Fingerprint Scanner Lenovo Yoga X1 Yoga (3rd Gen)

    Hello all! As the title suggests, I have a Lenovo Yoga X1 Yoga (3rd Gen) and I've been having issues with the fingerprint scanner lately. First, the biometric drivers were hidden in my device manager tab. I activated the reveal hidden view and got error
    code 45 on the biometric drivers. I thus uninstalled my biometric drivers and reinstalled the correct drivers from Lenovo. However, the biometric devices tab is not showing them in my Device Manager now and the Synaptics app claims there isn't a scanner connected.
    What can I do to get a working fingerprint scanner again?
     
    Ronald Estevez, Aug 29, 2023
    #3
  4. JAIPALZAVERI
    JaipalZaveri Win User

    Problem with fingerprint scanner and Windows Hello, Lenovo yoga 520, Windows Pro 10

    Fingerprint scanner not compatible with Windows Hello

    After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
    with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?
     
    JaipalZaveri, Aug 29, 2023
    #4
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Problem with fingerprint scanner and Windows Hello, Lenovo yoga 520, Windows Pro 10

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