Windows 10: problem with getting bitlock verification code

I had to get the motherboard on my laptop replaced and this has made it so the laptop is requiring a bitlock code. When I tried to access this bitlock code through the microsoft account, it required verification but has not sent the verification code to my email. How can this be fixed so I can get into my laptop.

:)

 

Not getting verification code what can I do?

Hello Dhruva,

I see you've already followed some steps.

I was reading your answers and I have a suggestion for you.

I once tried to get a verification code on my phone and it said the code was sent but I never received it.

I updated the messaging app and it still didn't help.

I followed some other steps and it didn't help.

My only solution was to remove my SIM Card and put it in another old phone that I no longer used and asked to resend the code and then the verification code arrived perfectly.

This might be a solution for you.

Daniel.

 

Unable to get Verification code

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

To begin with troubleshooting I would like you to answer the following question:

• Which email client are you using?
• What exactly do you mean by"I have entered but unfortunately there is email code send to my inbox whatsoever."?
• Are you not receiving any verification code to your primary account that you have access to?
• Is your phone number registered to get the verification code?

Please get back to us with reponse in oreder to assist you accordingly.

 

not receiving verification code

Hi

I am trying to recover a bitlock code as Dell had to replace the motherboard in my laptop and i cannot start up windows without a bitlock recovery code. since the Dell tech did not inform me i would need this code prior to replacing the motherboard, the
only way to recover my bitlock code is through my microsoft account. in order to get the code through my microsoft account i need a VERIFICATION CODE. this gets sent to my mobile phone via a text message. i have not been able to consistently get verification
codes to my mobile. sometimes it works. sometimes it doesn't. right now when i try to get the bitlock code, it is NOT working. note i can send and receive text messages from other people.

This is really frustrating.

Thank you in advance for your help.

Cole