Windows 10: Problem with log into Windows account on laptop

Something happend with my laptop during switching on it and I need repair during start process but to do it I need to log into my Windows account. I forgot the password so I changed it on mobile phone. It doesn’t work on laptop, it shows that is incorrect. What should I do? I don’t have any other options…

:)

 

Problems logging in to account

Hi Suzanne,

Thank you for contacting Microsoft Community. I understand that you have an issue with logging in to Microsoft Account. I will surely help you to fix this issue.

To understand the issue better, let me know what is the complete error message you get while logging in to Microsoft Account?

This issue could have occurred due to incorrect Microsoft Account Settings.

Try the steps listed here:

Method 1:

I suggest you to sign in to your Microsoft Account directly and check if you face any issues.

How do I sign in to my Microsoft account?

How to sign in to a Microsoft account - Microsoft Support

Method 2:

If the issue persists, I suggest you to try the steps in the article which will help you to identify and fix some problems with the
Microsoft Account.

I can't sign in to my Microsoft account - Microsoft Support

Note: Try the steps which you have not tried before.

To resolve the issue related to Microsoft Office 2016, I suggest you to post the query in Microsoft Office 2016 forums.

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Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Account problem

Aslam,

Yes, the procedure is complex but I split it into individual steps that, I believe, can be followed by anybody.

Booting into Safe mode is explained in section 3. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

Getting into the built-in Administrator account is explained in section 4. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

Any local account and any MSAccount can be made a "Standard" account or an Admin account. You need to be logged in to an Admin account in order to raise a Standard account to Admin status.
- Once you are logged in to one of the Admin accounts that I suggest that you create, you can go to Settings, Accounts, Family & other users so that you can select the account you want to raise then click on the Change account type button that appears.
- Be wary of promoting then relying upon the current problem account because its user profile might be damaged. I cannot say that it is definitely damaged but only that something has gone wrong.

Denis

 

Microsoft account on desktop,laptop, and xbox one

Hi,

To correct the issue, we suggest you to perform the steps below:

• Press Windows log key + S.
• Type User Accounts and click on it from the result.
• Click on Manage Another Account.
• If your son's account appears there, you can remove it and retain your account.

Let us know how it goes.

Regards.