Windows 10: Problem with Microsoft ergonomic Bluetooth mouse

So I have recently bought a Microsoft ergonomic Bluetooth mouse, and the pointer feels jerky most of the time but eventually recovers for a short period, I found out that the polling rate is very inconsistent dropping under 50hz, I tried every single solution, but nothing seems to work. Tried it on another device, it worked just fine. Tried another Bluetooth mouse on the same device and had the same problem. Any help?P.S: The problem is resolved if I play a video or audio file in the background.

:)

 

Microsoft Ergonomic Sculpt Mouse - Quick Movements Cause Incorrect Movements

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. What is the make and model of your system?
   
2. Was there any major change on your system prior to which you were able to use the mouse without any issues?
   
3. Does the issue with the mouse occur when it is used on a different system?
   

I would suggest you to update the driver for your mouse under ‘Mice and other pointing devices’. You can follow the steps in this article on ‘Update
drivers in Windows 10’ and uninstall the mouse driver.

Please visit this link to download and install the driver for your ‘Sculpt Ergonomic Mouse’.
Kindly restart the system and check if this worked out for you.

Hope it helps.

Aaron Summith

Microsoft Community - Moderator

 

Microsoft Sculpt ergonomic mouse lagging

Hi

My Microsoft Sculpt ergonomic mouse is lagging big time at random times with full batteries. Any other Bluetooth mice (including other Microsoft ones) work perfectly.

I see there's no real support for this, there are tons of users with the same problem Redirecting for example here.

I've tried following all the steps, installed drivers, reinstalled, nothing works. Is this a known hardware issue? Since so many people have the same problem, at least we should know and stop trying to fix it.

 

Microsoft Sculpt Ergonomic Keyboard, Mouse and Numeric keypad

I had a set of the above ie Microsoft Sculpt ergonomic keyboard, moue and numeric keypad which all worked fine until I broke the bluetooth receiver.

I bought a universal bluetooth receiver but it didn't work and so I returned it.

I ended up buying a new keyboard on its own with a bluetooth receiver. It didn't come with the numeric keypad or mouse.

I've been trying to connect up my old mouse and numeric keypad to the new bluetooth receiver but with no joy.

I have followed various steps suggested when I have searched for the solution, including uninstalling and reinstalling the drivers etc.

My computer is not finding the mouse.

How can I pair up my old mouse and numeric keypad with the new keyboard and receiver?

Thank you

Modified title from: Mobile Devices / Accessories / Other