Windows 10: Problem with no sound after Windows update

For a while I have periodically had problems after system updates when my Windows 10 computer stops all programs from producing sounds and I frequently get error messages instead. I have temporarily been able to recover sound by doing a System Restore to a previous save point. However the last time I did this the Edge Browser would not work, so I had to reinstall Edge. Unfortunately doing this stopped sound working again. This fault applies to sound outputs from any program etc. including the various Windows system sounds - eg. when putting in a USB device.


My default audio device is RealtekR Audio feeding speakers.


The error message I get with Magix Audio Cleaning Lab is:- The wave device 'Speakers RealtekR Audio cannot be opened for playback! Reason: Undefined external error.


The error I get when I try to play music with Windows Media Player is :- Windows Media Player encountered a problem while playing the file.


The error I get when I try to play music with Groove Music is :- Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance. 0x80004005.


Some other programs do not give an error message, but produce no sound


I went into Settings and to the Audio Control Panel. Everything looked OK and all the various volume controls are set OK. When I tried to play a test tone, I got the error message :- Failed to play test tone.


I have tried updating the audio driver and it says the latest driver is installed.


Any suggestion of how I can overcome this problem?


Thanks.

:)

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Do let us know if you are able to get Sound with all relevant programs. Thank you.

 

Windows 10 Sound Problem

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1

Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter.

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2

I suggest you to try updating the Sound drivers check if it works for you.

Follow the steps to update the sound driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
  
• Right-click on the Sound device listed and click on ‘Update Driver Software’.
• Select the option to automatically search for the updated driver software.
• Restart the computer after its updated and verify.

Method 3: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers.
  
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Sound problem in Windows 10

Hi Carl,

Thank you for posting your query in Microsoft Community.

Did you make any changes prior to the issue?

I suggest you to uninstall and re-install the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
• Right-click on the Audio devices listed and click on ‘Uninstall’.
• Select the option to Delete driver software.

Follow the steps to update the sound driver:

• Press Windows Key + X key and click Device Manager.
• Expand ‘Sound, Video and Game Controllers’.
• Right-click on the Sound device listed and click on ‘Update Driver Software’.
• Select the option to automatically search for the updated driver software.
• Restart the computer after its updated and verify.

Restart the computer after its uninstalled. Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Run sound troubleshooter

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab03

Hope it helps. Get back to us with the updated status. We’ll be glad to assist you.

Thank you.