Windows 10: Problem with Outlook 2016 not remembering default PDF app choice

Discus and support Problem with Outlook 2016 not remembering default PDF app choice in Microsoft Office and 365 to solve the problem; I would check Staret => Settings => Apps => Apps and features => scroll down to Office => left click once => Modify Should bring up a repair . .... Discussion in 'Microsoft Office and 365' started by Victek, Apr 5, 2018.

  1. Victek Win User

    Problem with Outlook 2016 not remembering default PDF app choice


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    Thanks, I've passed this along. I'll post again when I get results.
     
    Victek, Apr 5, 2018
    #1
  2. Victek Win User

    I have a customer who subscribed to Office 365 and downloaded the Office 2016 applications. She also has Adobe Acrobat Reader installed. She is using Outlook for email and when she opens PDF attachments Outlook shows a list of apps which could be used. Adobe Acrobat Reader is shown as the default PDF handler at the top of the list (I confirmed by checking the file associations for all Acrobat file types). There's a box at the bottom of the list that says "remember this choice" and the problem is Outlook doesn't remember. Every time she tries to open a PDF attachment Outlook shows the list. The PDFs do open, but it's a nuisance that I want to try to fix. TIA for any help.

    :)
     
    Victek, Apr 24, 2018
    #2
  3. Windows 10 mail

    Sounds like the default isn't specified as Outlook 2016. Here's how to change it:

    • Search for "default" using the Cortana/Search box and choose Default App Settings
    • Click the Mail option, then choose Outlook 2016 in the popup choice list

    Done!
     
    Shawn 'Cmdr' Keene [MVP], Apr 24, 2018
    #3
  4. Problem with Outlook 2016 not remembering default PDF app choice

    Outlook 2016 cannot remember default photo programs?

    I'm having the exact same issue on 4 different computers. Windows 10 Pro , Office 2016 Version 1709

    No matter what way you set the default image program (not just Windows Photo Viewer) Outlook does not remember your default selection, despite clicking "always use this app". I have also set the default application in "default app settings". The issue is
    only occurring in Outlook and nowhere else, i.e. I can click an image file on the desktop and it opens with the correct program.

    All the "fixes" are to go to default apps and select it there. This does not work. The issue is with Outlook and it calling the default application to open, whatever's occurring it's not remembering the "default" application or keeps querying what's the
    default application.
     
    Rob O' Rourke, Apr 24, 2018
    #4
  5. I might try setting the default to something else, restarting and then changing to Adobe. Hopefully all flags will be set properly.

    Ken
     
    Caledon Ken, Apr 24, 2018
    #5
  6. Victek Win User
    Thanks for the suggestion. I wonder though if the issue actually has anything to do with the Adobe Reader? When I first observed the problem Edge was showing as the default PDF reader in Outlook's drop down list. It was possible to select Adobe Reader from the list, but even though we put a check in the box for Outlook to remember the choice it didn't. After setting the Adobe Reader as the default in Control Panel/Default Programs/ the icon on PDF files changed to the Adobe Reader icon and it replaced Edge as the first app in Outlook's drop down list, however Outlook continues to ask and doesn't save the choice.

    One thing I wanted to try was repairing Microsoft Office, but strangely there is no entry in Programs and Features. I wonder if there's a way to run the repair from the command line?
     
    Victek, Apr 24, 2018
    #6
  7. Sheltieuk Win User
    If it's Office 365 that she's using, I see an option to repair in Programs and features for my Office 365 install, find the entry for Office 365 and right click on it you'll see an option to Uninstall and Change if you select Change you should have the option to do a quick repair or an online repair.
     
    Sheltieuk, Apr 24, 2018
    #7
  8. Victek Win User

    Problem with Outlook 2016 not remembering default PDF app choice

    I did check and there is no entry for Office 365. Thanks for confirming that the link is supposed to be there.
     
    Victek, Apr 24, 2018
    #8
  9. I would check Staret => Settings => Apps => Apps and features => scroll down to Office => left click once => Modify

    Should bring up a repair
     
    Caledon Ken, Apr 24, 2018
    #9
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Problem with Outlook 2016 not remembering default PDF app choice

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