Windows 10: problem with recovery key

Hello, After security update and restart, blue screen with recovery key appeared. Since we have all devices on Intune, after checking to find key for that device, it seems that only that specific device does not have stored saved key. Both device and user are enlisted, device is compliant, still no option to get recovery key- option is not clickable. Is there any way to get this key via TPM Id or any other way? There ares till documents on drive C which colleague needs?Thank YouIgor

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Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.

 

one key recovery

Hi Nawaxx,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to download and install the latest software for ‘One Key Recovery’ from the manufacturer website and check if it helps.

If the issue still persists, uninstall the software and install it in compatibility mode by following the steps below:

• Right click on the ‘Setup’ icon for the driver and click on properties.
• Under Compatibility tab, check the option for Run in Compatibility mode.
• Select Windows 8 from the drop down list.
• Click on Apply and then OK.
• Install the driver software.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Recovery Key

Thank you for the reply.

On the link you mentioned there are five steps to turn off the recovery key and I couldn't find I don't own this phone anymore
option which is 2nd on the list.

Could you please help me how to find that option.

Thank you!!!