Windows 10: Problem with sleep on my HP PC

When I put my HP PC into sleep, it won't wake up and if I shut down the computer, it won't restart. I went into device Manager and under power management the allow to wake is checked.

:)

 

Trouble Putting PC to Sleep

I finally determined what the cause of my PC waking up right after I invoke sleep function Start > Power > Sleep. I recently purchased a Velocifire wireless (2.4ghz) keyboard that also comes with a USB cord so it can be used in corded mode. When used in corded mode, sleeping the PC is not a problem. When I use the wireless dongle, the PC refuses to sleep for more than a second. So, the wireless mode of this keyboard is what triggers the problem. In addition to the things I've tried in my original post, here are the results of some suggestions you guys made:

• Created a new fake user and logged in under than user. Same behavior.
• Started PC in Safe Mode. Unfortunately, in Safe Mode sleep functions are limited to the monitor and hard drives. Nothing to put the PC to sleep.
• Tried going into sleep via Alt + F4. Same behavior.
• powercfg -a reports S3 is active on my system.

There are no obvious irregularities in Device Manager. The dongle shows up under USB Serial Bus Controllers as a USB Composite Device.

• General Tab says "This device is working properly".
• In Driver Tab, I tried searching for a better driver, but Windows says there is no better driver.
• There is no Power Management tab.

So as it turns out, all of things I've tried appear to have been a waste of time as it was not addressing the wireless function of the keyboard. I contacted the manufacturer and they suggested that I delete the USB Composite Device entry, re-boot and re-insert the dongle. However, that did not change inability to sleep the PC.

Any other ideas?

 

Sleep

Hi,

This may happen due to its power plan. A power plan is a collection of hardware and system settings that manages how computers use and conserve power. For this, we suggest that you reset and restore power plans to its default. kindly follow these steps:

• Open the Command Prompt (Admin).
• Copy and paste the command below into the command prompt, and press
  Enter:
  • powercfg -restoredefaultschemes
• Close the Command Prompt window, and then restart your PC to apply the changes.

After that, go to Power & sleep settings
by typing it into the Windows Search. Check the When plugged in, PC goes to sleep after
settings is set to Never.

Let us know if the steps above helped you to resolve the issue.

 

HP ENVY 17-k000 sleep issues

Hello,

Thank you for writing to Microsoft Community Forums.

If the computer does not wake from sleep or hibernate mode, restarting the computer, changing settings, or updating the software and drivers will resolve the issue.

Method 1: Hybrid sleep.

If your system has a lag or delay before sleeping try to
disable Hybrid Sleep to see the sleep performance is improved.

• Go to Search window and type
  Control Panel > select System and Maintenance option > click on
  Power options to run the applet.
  
• Click on Change plan settings under the active selected power plan.
  
• On the Change settings for the plan option, click on
  Change advanced power settings. On the Advanced settings tab of Power Options, expand
  Sleep and then expand Allow hybrid sleep option. Select
  Off from the drop down list as the value for the options available.
  
• Click on OK option and click on
  Save changes option.
  

As per the query, I also suggest you to refer the HP article provided below and check if it resolves the issue by following each step:
https://support.hp.com/us-en/document/c03383935

Hope it helps.

Regards,

Mala.S

Microsoft Community - Moderator