Windows 10: Problem with sound playback

I recently updated the drivers for the AMD Radeon Graphics video card. After some time, I was unable to enter the video card application; they wrote to me that the version of amd software: adrenalin edition is incompatible with this graphics processor. It turned out that it was all due to some kind of Windows update. I updated the adrenalin software package and everything is fine. But immediately after that a problem with sound appeared. 1-2 minutes after playing the video/music, the sound was distorted, became intermittent, robotic-like, as if there was a strong overload. No realtek driver up

:)

 

how to invoke sound playback

Hi Darryl,

There are many things that need to be considered before connecting your Surface device to a TV or a monitor. For further help, visit this
link. To enable the sound playback in Windows 10, follow these steps:

• Using Cortana, type sound and then hit the Enter key.
• Under the Playback tab, right-click on Speakers and then choose Enable.
• Click Apply and then Click OK.

To disable the sound playback, right-click on Speakers and then choose Disable.

If additional help is needed, let us know.

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Bluetooth Disconnected in the Sound Playback Devices on windows 10

Hi,

Thank you for updating the status of your issue.

I appreciate for trying troubleshooting steps.

Let’s us Set the Bluetooth service and check , Follow the below steps,

Start the Bluetooth service and set it to Automatic:

1. Press Windows key + R on the keyboard.

2. Type services.msc and press Enter.

3. Right click on Bluetooth support service and click on Properties.

4. Set the Startup type as Automatic and then click Start under Service status.

5. Click on OK.

This issue may cause when your device is not recognizing headphones.

So let us try to change Default format and check.

1. Right-click on the volume icon that appears in the system tray. A list of options appears from which you will have to click on Playback devices.

2. A Sound window appears which has four different tabs. Click on Playback tab. A list of playback devices appears. Your default playback device will be the one with a green tick on it. Double click on it.

3. A new window will popup. From there, click on advanced tab. Click to pull down the menu in the Default format section and select any one of them.(There is no specific one that can be mentioned because this differs from system to system). After you have selected
any one, click on “test” button to see how perfectly the sound is coming.

And also I suggest you to try to Enable it manually in Sound Playback Devices.

Right click on device and click on enable.

Check if it helps.

If the issue still persists I request you to uninstall and reinstall the Bluetooth device driver. Please follow steps below,

• Press Windows logo key + X
• Click on Device manager
• Expand Bluetooth
• Right click on Device i.e Bose QueitComfort 35
• And click on uninstall.

Once you have finished uninstallation, Restart your computer it will automatically Reinstall the Drivers.

Reference:

Pair a Bluetooth device in Windows - Microsoft Support

https://support.microsoft.com/en-us...4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this information helps.

Thank you.