Windows 10: Problem with webcam for HP HDX16 series notebook in windows 10. Can't find appropriate drivers

Hi, I am getting this error:Windows has stopped this device because it has reported problems. Code 43 A request for the USB device descriptor failed.Device USB\VID_0000&PID_0002\5&28c7b3c5&0&2 was not migrated due to partial or ambiguous match.This is occuring on an HP HDX16 series laptop. The device with the error is the built in web cam. HP's web site has removed all the drivers for this machine and have listed its support life as "ended". Is there any way to fix this issue?I downloaded Realtek's driver hoping it would work and that is where the partial match comes in.

:)

 

Problem with webcam for HP HDX16 series notebook in windows 10. Can't find appropriate drivers

Hi,

I am getting this error:

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

Device USB\VID_0000&PID_0002\5&28c7b3c5&0&2 was not migrated due to partial or ambiguous match.

This is occuring on an HP HDX16 series laptop. The device with the error is the built in web cam. HP's web site has removed all the drivers for this machine and have listed its support life as "ended". Is there any way to fix this issue?

I downloaded Realtek's driver hoping it would work and that is where the partial match comes in.

 

Problem with webcam for HP HDX16 series notebook in windows 10. Can't find appropriate drivers

Good day! I'm Raniel. I understand your frustration regarding this issue and I'll do my best to help.

Aside from downloading the Realtek's driver, can you also use the generic Windows USB video driver(see method 4) along with the other methods on this article to troubleshoot your webcam: https://support.hp.com/us-en/document/ish_39600...

However, if the issue persist, kindly perform a repair install of your Windows which fixes the broken system files on your machine. Here is a guide: https://www.tenforums.com/tutorials/16397-repai...

There should be no worries in performing it since you will select the option to keep your files during the process.

I hope this helps. Good luck!

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hp 2000-2d22DX Notebook webcam driver

Hello Jessica,

I request you to refer the following link:

http://support.hp.com/in-en/drivers...2d00-notebook-pc-series/5375422/model/6617197

As it is mentioned by the manufacturer that the drivers will be installed by Windows update, I request you to check for the updates.

Please check your Windows updates (including optional updates).

• At the Start screen, type Windows Update.
• Select Check for Update.
• Download and Install the latest Windows Updates, if any.

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.