Windows 10: Problem wth Netflix App from Windows store

Discus and support Problem wth Netflix App from Windows store in Windows 10 Software and Apps to solve the problem; tl;dr : I am using the Netflix app from Windows 10 store. The app works fine on my laptop however when i connect the laptop to the TV via HDMI and... Discussion in 'Windows 10 Software and Apps' started by Jason07, Oct 4, 2016.

  1. JASON07
    Jason07 Win User

    Problem wth Netflix App from Windows store


    tl;dr :
    I am using the Netflix app from Windows 10 store. The app works fine on my laptop however when i connect the laptop to the TV via HDMI and play want to watch a video on the TV i get black screen on the video with the menu, audio and subtitle still working fine. But when i drag netflix app back to the laptop the video is back again. No error code either.


    Any idea on how to fix or troubleshoot this further ? Im running out of idea now.














    More details:


    I tried this these things so far, which did not work :


    - Re-installed Netflix from Windows store.
    - A new 4k HDMI cable to make sure HDCP handshake is okay.
    - Installed newest and old nvidia video driver.
    - Connected laptop to another TV
    - Microsoft Edge browser






    The only way i can watch Netflix now on my TV using the laptop is using Chrome or Firefox which has horrible quality, MS Edge doesn't work either. I updated windows 10 just couple days so i also suspect that may a reason but i used to get black screen sometimes before that too, but it used to work again after restarting the pc another day. But now nothing seems to work.


    Only thing i can think of now is too reinstall windows or roll back on windows updates which i dont really want to do.

    :)
     
    Jason07, Oct 4, 2016
    #1
  2. SHIRLEN AGU
    Shirlen Agu Win User

    Can't install Asphalt 8 from the Windows Store

    Have you tried installing different apps from Windows store? Are you getting the same error? If you are able to install different apps from Windows store without having the same error, you can contact the app developer to further isolate the issue.

    Thanks.
     
    Shirlen Agu, Oct 4, 2016
    #2
  3. DEEPIKA GOWDA
    Deepika Gowda Win User
    not being able to access netflic via app on HP laptop

    Hi Jade,

    As you are facing issues with accessing the Netflix app on your device, Do let us know the following to assist you better with this issue:

    • What is the complete error message/ error code of this issue?
    • Have you tried to install the app from Windows Store?
    • What exactly happens when you try to find for the Netflix app from Windows Store?

    If you have already un-installed the application, I suggest you to refer to the below link to install the app and check if it helps.

    Netflix Windows Apps

    Hope it helps. Reply to the post with an updated status of accessing the Netflix app for further assistance.

    Thank you.
     
    Deepika Gowda, Oct 4, 2016
    #3
Thema:

Problem wth Netflix App from Windows store

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