Windows 10: Problems adding money to my Microsoft account

Discus and support Problems adding money to my Microsoft account in Microsoft Windows 10 Store to solve the problem; ***I couldn't find an appropriate category to place this question in, so if a Mod can move my question to a more appropriate category, I would be... Discussion in 'Microsoft Windows 10 Store' started by DanGoodfellow1, Mar 31, 2020.

  1. DANGOODFELLOW1
    DanGoodfellow1 Win User

    Problems adding money to my Microsoft account


    ***I couldn't find an appropriate category to place this question in, so if a Mod can move my question to a more appropriate category, I would be really grateful***


    Hi,


    I have now tried twice to add £10 to my Microsoft account via my laptop, so that in turn, my daughter can make an in game purchase.


    The first time, on Saturday, £10 was taken from my bank account, but no money was added to my Microsoft account. I noticed today, that Microsoft have now refunded me the £10.


    So I then thought that I would give it another try this afternoon, but once again, £10 was taken from my bank account, but no money was added to my Microsoft account!


    This is, as I'm sure you can imagine, getting a bit frustrating! Am I doing anything wrong? Are there currently problems at Microsoft with people adding money to their accounts?


    This is the first time that I have tried to add money to my Microsoft account, so I am finding the experience quite disappointing :


    Can anyone please help me with this situation?


    Many thanks


    Dan

    :)
     
    DanGoodfellow1, Mar 31, 2020
    #1
  2. REBECCAWEYMOUTH
    RebeccaWeymouth Win User

    Problem in adding money to my Microsoft child's account

    Old title: Adding money to my child's account

    A few months ago I easily added money to my sons account through Microsofts My Family. Now it's "having trouble processing my payment" from any of my credit cards. I've tried at least 20 times. HELP.................
     
    RebeccaWeymouth, Mar 31, 2020
    #2
  3. ADDIE
    Addie Win User
    Cannot link/add my Microsoft Account to Local Account

    Hello Ken,

    Im using Win10 Build 1607 with all latest update.

    I also run all related troubleshooters:
    • Windows Update
    • Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
    • Microsoft Accounts

    No Problem found. Also the suggestions from Microsoft didnt helped.
     
    Addie, Mar 31, 2020
    #3
  4. NIKHAR_K
    Nikhar_K Win User

    Problems adding money to my Microsoft account

    Get money back from my account

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make payment from your Microsoft account.



    I would suggest you to refer the steps mentioned in the article
    Troubleshoot problems when paying for something from Microsoft Store    .



    However, I would suggest you to get in touch with the
    Accounts & Billing team    , and they will help you with appropriate details.



    For additional information, see
    Spend the money in my Microsoft account     and

    Limits on the money in your Microsoft account    .



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 31, 2020
    #4
Thema:

Problems adding money to my Microsoft account

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