Windows 10: Problems logging in to the company's microsoft account?

We received a new laptop with Win11 Home pre-installed and are trying to do the initial setup.We connected the device to wifi.Once we reached the microsoft account login screen we cannot log in because we are getting the message that the account does not exist.This is our company's account that has been used for setting up all our devices and has worked without a glitch so far, though on Win10.How to log in?

:)

 

Problems logging in to account

Hi Suzanne,

Thank you for contacting Microsoft Community. I understand that you have an issue with logging in to Microsoft Account. I will surely help you to fix this issue.

To understand the issue better, let me know what is the complete error message you get while logging in to Microsoft Account?

This issue could have occurred due to incorrect Microsoft Account Settings.

Try the steps listed here:

Method 1:

I suggest you to sign in to your Microsoft Account directly and check if you face any issues.

How do I sign in to my Microsoft account?

http://windows.microsoft.com/en-us/windows-live/sign-in-how

Method 2:

If the issue persists, I suggest you to try the steps in the article which will help you to identify and fix some problems with the
Microsoft Account.

http://windows.microsoft.com/en-us/windows/sign-in-cant

Note: Try the steps which you have not tried before.

To resolve the issue related to Microsoft Office 2016, I suggest you to post the query in Microsoft Office 2016 forums.

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Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

register PC with microsoft; use local account to log in

Just simply log in with your Microsoft Account.
Switch to Microsoft Account in Windows 10

Just go back to using a local account:
Switch to Local Account in Windows 10

Hopefully the tutorials are step by step enough.

 

Account problem

Aslam,

Yes, the procedure is complex but I split it into individual steps that, I believe, can be followed by anybody.

Booting into Safe mode is explained in section 3. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

Getting into the built-in Administrator account is explained in section 4. All steps are included. If there is a step you cannot do then please tell me the para number and which aspect of it is confusing you.

Any local account and any MSAccount can be made a "Standard" account or an Admin account. You need to be logged in to an Admin account in order to raise a Standard account to Admin status.
- Once you are logged in to one of the Admin accounts that I suggest that you create, you can go to Settings, Accounts, Family & other users so that you can select the account you want to raise then click on the Change account type button that appears.
- Be wary of promoting then relying upon the current problem account because its user profile might be damaged. I cannot say that it is definitely damaged but only that something has gone wrong.

Denis