Windows 10: Problems printing on HP DJ 3630

Product: HP DJ 3630
Operating System: Microsoft Windows 10 (64-Bit)

I have 2 laptops both Windows 10 64 Bit.

On one I have no issues and printing works flawlessly.

On the other I cannot print.

If I do a test print I get error message Test page failed to print would you like to view print troubleshooter for assistence ? The paraneter is incorrect as shown below. If use HP Print and Scan Doctor 5.1 no errors are found and it seems like printing should work.

I find that I can print via HP Smart program so I presume problem is with Windows 10 which I cannot understand as on another Windows 10 laptop I have no issues.

Please can someone help.



Thank you.

:)

 

Printer problem with hp 3630


So, printer does have an USB port.
Did you try troubleshooting with



HP DeskJet 3630 All-in-One Printer series - Driver Downloads | HP® Customer Support seems to be very new version and HP is probably aware of problems with W10.

 

HP Deskjet 3630

Hi,

Uninstall then reinstall your Printer using the correct Drivers and setup information at this HP website.

And there are troubleshooting steps for it there too.

HP Website for your Printer:
HP DeskJet 3630 All-in-One Printer series - Driver Downloads | HP ...

HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

HP Printers - Using HP Diagnostic Tools for HP Printers in Windows | HP® Customer Support

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run

HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks. When this link is clicked, HP Print and Scan Doctor is
downloaded using your Internet browser's download capabilities.

Or you can also ask in the HP Support Forums if the problem continues.

http://h30434.www3.hp.com/psg/

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This may assist you too:

"Fix printer problems"

https://support.microsoft.com/en-au...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Cheers.

 

Printer problem with hp 3630


Mike

I repeat the printer does not have a usb port, one end of cable with 2 holes in plug goes into printer, the other end of cable has a usb plug that fits into the usb port of laptop.

If it helps to clarify, I will write as many details as possible.

2 cables, one a power cable, the other mentioned above.
printer is a HP 3630 desk jet all in one.
I have the HP disk and I have Uninstalled and reinstalled several times.
I have connected printer power cable direct to wall socket and have switched electric off whilst printer on, as suggested
it was working the day it stopped, I just changed location of printer by one shelf.
I have power and can photocopy

Can't think what else to add.