Windows 10: Problems regarding the login in the computer

Correlation Id: 0fa42c62890d00052062a40f0d89db01 Timestamp: 2025-02-27T11:48:37.430Z

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Computer login in problem

Hi,

To assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Have you tried to restart your computer in Safe mode? if not, you can follow the steps on this
  
  link to run your computer in Safe mode.

Regards.

 

Random account appeared on login to my computer

Hi Mathew,

Thank you for getting back to us.

I suggest you to try the below steps to remove the user account from your computer.

• 
  Login to your computer through administrator account.
  
• 
  Press Windows key + r and type
  netplwiz, hit Enter.
  
• 
  Select the user account, you want to remove.
  
• 
  Click on the Remove button.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.