Windows 10: Problems w/ keyboard and touchpad after factory reset

Hi, I'm having problems with my Lenovo Ideapad 110S-11IBR model #: 80WG running Windows 10 x64 with 2GB of RAM. After factory resetting it, I can't use the setup because my touchpad and keyboard aren't working plugging in mouse/keyboard does t work either. I think this is due to misconfigured/missing drivers for them, which might have happened during the reset process. I am able to get into advanced recovery options and when resetting again, same thing... I've never has this happen, so I really don't know what to do about it.

:)

 

ASUS touchpad and keyboard problems

Hi,



Thank you for writing to Microsoft Community Forums.



I would recommend you to reset the drivers for your keyboard. To reset the drivers, please follow the following steps:

1. Right click on the start button and open Device Manager.
   
2. Under Keyboards, you will find Standard PS/2 Keyboard.
   
3. Right click on it and click on uninstall.
   

Then restart your computer which will reset the drivers.



Note: If you find multiple options under keyboards, uninstall the drivers for all the options listed (only under keyboards category) and restart your computer. Also you can follow the same steps to fix the issue with your touchpad
(if it still persist). Touchpad drivers will be posted under Mice and other pointing devices.





Hope it helps.



Let us know if you got the help you needed by clicking Yes or No.



Naresh Kumar

Microsoft Community – Moderator

 

Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

Hi,

A device like your keyboard and mouse is not detected during factory reset.
To help us determine the appropriate troubleshooting steps
that can resolve your concern, we would like to ask the following questions:

• Are you performing a factory reset on a laptop or a desktop?
• Is this the first time you perform a factory reset on your device?
• What troubleshooting steps have you done so far to resolve your concern?

In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

We look forward to your response.

 

Problem trackpad and keyboard sometimes don't work at startup.

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + W and type
  troubleshooting.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad and Keyboard drivers check if it works for you.

Follow the steps to uninstall the Touchpad and Keyboard drivers:

• 
  Press Windows Key + X key and click
  Device Manager.
  
• 
  Right-click on the Touchpad device listed and click on ‘Uninstall’.
  
• 
  Select the option to Delete driver software.
  
• 
  Follow the same steps to uninstall keyboard driver.
  
• 
  Restart the computer after its uninstalled.
  

Try to access the device manufacturer's website and download and install the latest chipset, touchpad and keyboard drivers.


Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.