Windows 10: Problems with 3D Builder

Hi - I have been using 3D Builder as a default app to open .stl files for a long time. About a week or so ago, the app stopped opening files if they were in any Folder. If .stl file was on my Desktop, it would open it. No matter what Folder I put file in, it won't open. PLEASE HELP!!! Thank you.

:)

 

3D builder

Hello Molly,

We understand that you want more information on how to use 3D Builder. You may visit these related sites that can help you to get started with 3D Builder:

• 3D Builder user’s guide
• How to use 3D Builder and 3D Scan for Windows
• 3D Builder Tutorial Part 1: Viewing your first 3D object

We hope the information we provided helps.

 

can i upgrade 3d builder

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the lag in 3D builder app. To have a clarity on this issue, we need some information.

• Was there a major change or an update on your system, prior to which you weren't facing this issue?
• What is the Windows 10 version and Build installed?(Type winver in Windows search/Run command)
• What is the version of the 3D builder app installed?

However, we would suggest you to these methods and check the 3D Builder app performance.

Method 1: Steps to reset the 3D Builder App.

1. Press Windows +I key from the keyboard to open
   Settings.
2. Click on Apps, Select Apps & feature from the left pane.
3. Search for 3D Builder app in the list and click on it, then select
   Advanced options.
4. Then click on Reset and then restart the PC and check if the issue persist. If it persist then perform
   method 2.

Method 2: Steps to Uninstall and reinstall the 3D Builder App.

1. Press Windows + X key from the keyboard. Select
   Windows PowerShell (Admin).
2. Type: Get-AppxPackage *3dbuilder* | Remove-AppxPackage
   and click on Enter.
3. Type: Exit and click on Enter.
4. Restart the PC. Open
   Microsoft Store app and reinstall
   3D builder app.
5. Check if the issue persists.

We await your response.

Aditya Roy

Microsoft Community – Moderator

 

3D builder not working properly

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having difficulties with 3D Builder app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the Version of 3D Builder app installed on the PC?
  
• Did you try opening any other project or did you try to open the same project on a different device?
  
• Are you aware of any recent changes on the PC prior to this issue?

However, we would suggest you to perform step 3 & 7 from this article:
Fix problems with apps from Microsoft Store



Also reset the 3D Builder app and check.

1. Press Windows + I key to launch
   Windows settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll down and select
   3D Builder app on the right pane.
   
4. Click on Advanced option and then click on
   Reset.
   
5. Restart the PC and then launch the 3D Builder
   app.

Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator