Windows 10: problems with audio and windows updates on hp pavilium computer

The last windows update May 2004 has caused my hp computer to run out of sound. I need to know how to solve the incompatibility of the windows update with the hp drivers or the sound card of my computer. Thank you

:)

 

Audio problem

Upon checking, HP Beats Audio is an application that was installed by the OEM (Orginal Equipment Manufacturer) of your computer. The HP Beats application may be connected to the audio driver of your computer. The audio driver of your computer may have an
issue that is why the application is missing. We suggest that you re-install the audio driver of your computer to resolve the issue. Please take note that you need to unplug your external speaker before re-installing the audio driver. To do this, follow these
steps:

• Right click the Windows logo (Start button).
• Choose Device Manager.
• On the Device Manager Window, double-click Sound, Video and Game Controllers.
• Right the audio driver, and then select Uninstall.
• On the Confirm Device Uninstall window, click the Delete the driver software for this device check box.
• Click OK.
• After uninstalling the audio driver, download the audio driver software of your computer. You can download it by visiting the support page of HP.
• After downloading the audio driver software, run the installer.
• Follow the prompts of the installer.
• After re-installing the driver, check if you can access the HP Beats application and also check if your external speakers will work.

Let us know how it goes after performing the steps above.

 

Windows 10 incompatible with Laptop - Audio Problems

Dear Friends,
Hope this finds you well.
I've communicated with both HP and Microsoft about this issue with my brothers Laptop.
Ever since he allowed the Windows 10 upgrade unbeknown to him as MS slipped it in an Update as your aware. I used GWX control panel to block it. Windows 7 is still the most used OS at this time..
Problem(s)
He has had an issue with the headphones playing audio and no audio through the internal speakers.
Below is a last ditch suggestion by HP. Believe me we have done everything under the sun and nothing has fixed it permanently.
My hunch is that his computer never had the resources to run Windows 10 properly. And HP never updated anything or lets say the drivers to run Windows 10 on an older computer. "Business as usual.." I'm certain many folks out there have had this same issue.
What we would like to know if possible assuming the steps below don't solve this and I'm just a little leery at this point that they will. Is what is the Best Way to get the computer back to Windows 7? There are no discs that he knows of in his possession.
I may be wrong about this as I have been in the past about certain things, But...
Any help or suggestions would be deeply appreciated.
Sincerely, Raphael

This is the model:
HP Pavilion g7-1150us Notebook PC | HP® Customer Support



Re: Compatibility of Windows 10 and HP Computer - Audio Headphones Only [ New ]Options‎04-10-2017 05:39 PMHi: HP does not support any PC made before August of 2013 for W10. HP Products Tested with Windows 10 | HP® Customer Support
So, the g7-1150us is not supported for W10, and unfortunately, there are no W10 audio drivers for it. You can try the W7 driver from the support page and hope it works...Install and restart the PC. http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe You can also try this workaround to see if you can get the onboard sound to work... Go to the device manager and click to expand the Sound, video and game controllers device category. 1. Select the IDT High Definition Audio CODEC under that category.2. Select Driver tab.3. Click on the Update Driver button.4. Select -> Browse my computer for driver software.5. Select -> Let me pick from a list of device drivers on my computer.6. Select High Definition Audio Device (Not IDT High Def... this is important.) and click Next. A warning message may appear, but click Yes.7. Windows has successfully updated your driver software.8. Restart the PC. The key is step 6. If that doesn't work either, I suggest you reinstall W7, which is the only supported operating system for that model.

 

Audio output issue - Windows 10

Hi,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the computer?
  

I suggest you to try the troubleshooting steps listed in the articles listed below:

• Fix sound problems in Windows 10
  
• Windows 10 – Audio Troubleshooting Tips
  

If you’re facing sound issues on Envy 24 monitor speakers, you may try the steps listed in
HP Flat Panel Monitors - Troubleshooting Sound Problems with Monitor Speakers



If the issue persists, you may update the chipset drivers for your PC and check if it works.



Regards,