Windows 10: Problems with Audio / Video output

So recently my laptop had an update and has been fine. It was playing just fine on the 22nd of july, but the next day, the audio/headphone jack wasnt playing. Even at 100% there was no sound. The troubleshooter restarted my laptop, but still nothing. Now as of 24th July, ALL of my audio files mp3, m4a, etc and my videos mp4 do not work, and are not playing on Windows Media Player OR Groove Music / Media Player. TLDR: My Audio and video files are not supported anymore and I have no sound despite the headphone driver saying its working and up to date.

:)

 

no audio output device installed

I've tried every step that was suggested, still getting no audio output device installed.

 

Audio output issue

Hi,

Corrupted or outdated drivers may be the possible cause why your audio/video was not working. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages?
• Have you tried updating your driver?
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you download and run the troubleshooter in this
article to resolve your sound issues. You may choose other troubleshooting steps by clicking the drop-down menu.

Keep us posted if you need additional help.

 

No Audio Output Device is Installed

Hi,

You will need to select Windows 8 from the drop down list while installing the driver in compatibility mode.

I would suggest you to try setting the speaker as default audio output by following the steps below and check if it helps.

1. Right click on the sound icon on the right bottom corner of the taskbar.

2. Select "playback devices".

3. If "speaker" is not set as the default device, highlight it and click "set as default".

5. Save the changes.

Let us know the result.