Windows 10: Problems with e child account/family service not working.

Hi.I am having problems with an account on my sons computer.I have an administrator account, and he is logged in as a standard user. Lately, the family link has not been working, and when he is asking for more time, I can give it to him from my phone, but he doesn`t get it. I have to do it locally on his computer. He often gets a notice on his computer that says "Log in , so you don`t miss anything.You have to log in to your microsoft account to send a request to a parent for more screentime,...... and so on".When he then tries to press log in, nothing happens. The waiting-symbol just keeps

:)

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Child account in family safety is no visible

Helloo

Im Juliet and Im happy to help you

I would suggest you try to Verify the child account's status.

Double-check if the child account is still active and has not been removed or deleted. If the child account has been deleted or disabled, it will not appear in the parent account's settings.

To verify the status of a child account and ensure it is still active, follow these steps:

1. Log in to the parent account: Use the credentials of the parent account associated with the child account and log in to the platform or service.

2. Navigate to the account settings: Once logged in, locate the account settings or profile page within the platform or service. This is usually accessible through a dropdown menu or a dedicated settings icon.

3. Look for family or child account management: In the account settings, search for options related to family or child account management. This could be labeled as "Family Safety," "Parental Controls," "Family Settings," or something similar, depending on the platform.

4. Access child account settings: Within the family or child account management section, you should see a list of linked child accounts associated with the parent account. If the child account is visible, it indicates that it is active.

5. Check for account deletion or disabling: If you do not see the child account listed, it might have been deleted or disabled. Look for any information or notifications indicating that the child account has been removed or disabled.

6. Verify with platform support: If you are uncertain about the status of the child account, or if you cannot find any information regarding its deletion or disabling, contact the platform's customer support. They will be able to assist you in confirming the status of the child account and provide further guidance.

I hope this helps Let me know what happens

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.