Problems with Groove Player

Discus and support Problems with Groove Player in Windows 10 Support to solve the problem; After a recent Windows 10 update my Grove Player no longer works. Every time I try I keep getting "Error Message -2147219195:. I have tried all the... Discussion in 'Windows 10 Support' started by Bruce Giles, Jul 28, 2018.

  1. Bruce Giles New Member

    Problems with Groove Player


    After a recent Windows 10 update my Grove Player no longer works. Every time I try I keep getting "Error Message -2147219195:. I have tried all the Windows 10 repair programs and still nothing. I have tried to even do a System Restore but for some reason it lo longer works either. With Windows 10 there seems to be one problem after another.
     
    Bruce Giles, Jul 28, 2018
    #1
  2. Phillip Pio Win User

    Groove

    Hi Al,

    Since the issue persist, please check the troubleshooting steps on how to reset Groove player:

    • Type Settings to your Cortana.
    • Go to Apps.
    • Look for Groove.
    • Click Reset.

    You can also check this article:
    Troubleshoot Groove player in Windows 10
    . It contains troubleshooting steps pertaining to the issue.

    We look forward to your response.
     
    Phillip Pio, Jul 28, 2018
    #2
  3. Steve C Win User
    Groove Shows Unknown Artist & Unknown Album


    I solved it by doing the following! I'm not sure which step cracked the problem.


    • Set indexing to index the content of my music files by right clicking on the top level folder, setting the option and applying to all files and sub-folders
    • Rebuilt the index via the Control Panel Indexing options
    • Deleted the folders watched in Groove
    • Deleted the Groove database at C:\Users\<username>\AppData\Local\Packages\Microsoft.ZuneMusic_<random>\LocalState\Database
    • Started Groove
    • Reassigned the folders to watch

    All songs now appear with the right artist & album but some album art was missing in Groove and Media Player despite being displayed correctly in iTunes. I manually updated the missing album art in Media Player and Groove then synchronised to match the Media Player album art.
     
    Steve C, Jul 28, 2018
    #3
  4. Rafael Com Win User

    Problems with Groove Player

    Groove Music Skips

    Hi,

    To fix issues with Groove Music app, we suggest that you follow the troubleshooting steps on this

    link
    to troubleshoot Groove player in Windows 10.

    Let us know the result.
     
    Rafael Com, Jul 28, 2018
    #4
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Problems with Groove Player

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