Windows 10: Problems with Headset microphone

I use the headset Sharkoon Skiller sgh50. It comes with a mic splitter. It used to work but after disconecting it once the mic stopped working I can still hear. I made sure to plug it in correctly according to the colors. When I disconnect the mic from the headset and plug them both in directly it works. But obviously that´s very uncomfortable. I have had this problem already and did some random stuff until it worked again so I don´t think it broke.

:)

 

headset microphone not working

Hi

Welcome to Microsoft community.

Given the steps you've already taken, it seems you've covered the basic troubleshooting methods. However, there are a few more things you could try before concluding that the headset's microphone is broken:

1. Test the Headset on Another Device:
   
   • If possible, plug your headset into another computer or a compatible device. This can help determine if the issue is with the headset itself or your computer.
     
2. Inspect the USB Port:
   
   • It's possible the USB port might have been damaged when the headset was tugged out. Try using the headset with a different port, which you've done, but also check if other devices work correctly in the same port where the headset failed.
     
3. Disable USB Selective Suspend:
   
   • Go to Control Panel > Hardware and Sound > Power Options.
     
   • Click on “Change plan settings” next to your current power plan.
     
   • Click on “Change advanced power settings”.
     
   • Expand “USB settings” and then expand “USB selective suspend setting”. Set it to Disabled.
     
4. Check Sound Settings in Control Panel:
   
   • Go to Control Panel > Hardware and Sound > Sound.
     
   • Under the Recording tab, right-click an empty space and make sure "Show Disabled Devices" and "Show Disconnected Devices" are checked.
     
   • If your microphone appears, enable it and set it as the default device.
     
5. Try a Different USB Cable (if detachable):
   
   • If your headset uses a detachable USB cable, the cable itself may be faulty. Try a different USB cable if possible.
     
6. Update Motherboard USB Drivers:
   
   • Sometimes, the issue might not be with the device but with the USB drivers of your motherboard. Visit the motherboard manufacturer's website to download and install the latest USB drivers.
     
7. Check if the Microphone is Disabled in BIOS/UEFI:
   
   • Although not common, some BIOS/UEFI settings might have options to disable microphone input for privacy reasons. Check your BIOS/UEFI settings to make sure the microphone or audio input is not disabled.
     
   • Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
     
     If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
     
8. Use a USB Hub with External Power:
   
   • In some cases, the problem might be due to insufficient power being supplied to the USB ports. Using an externally powered USB hub could help in such situations.
     

If after trying these steps, the microphone still doesn't work but is recognized by your PC, it could indeed be a hardware issue with the microphone component of the headset. Given that the audio playback works fine, it points towards a problem isolated to the microphone. In such a case, contacting the manufacturer for a warranty claim (if applicable) or considering a new headset might be the next steps.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Cortana Microphone headset problems.

Hi Mike,

Thank you for using Windows 10.

I understand your concern. I suggest you to follow the steps:

• Open settings by clicking thee windows icon the click settings.
• Search Sound in the top right corner and click it.
• Then right click the one device you want to use, then click default communication device.
• Then try Cortana.

As you've already set up microphone but I would suggest you to check again by typing microphone set up and go through that, it should set everything up for you.

Hope it helps. Let us know if you need more assistance and we'll be glad to help.

 

Headset microphone problems Windows 10

Hello Steyn,

Thank you for posting your concern in Microsoft community and welcome to the Windows 10 Family.

From the description provided, I understand that windows is unable to configure the microphone settings for your headset device.

I would suggest you to use the below steps and check if it helps to resolve the issue.

Run the Microphone Setup Wizard

• 
  Type “Set up Mic” in Cortana’s Search box.
  
• 
  Follow the instructions provided to set up your microphone.
  

Check your microphone’s drivers

• 
  Type in “Device Manager” in the Search box and select it from the list.
  
• 
  Expand Sound, video and game controllers
  
• 
  Right-click (or tap and hold) your microphone device and select
  Update Driver Software.
  
• 
  Select Search automatically for updated driver software.
  This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed.
  You may be prompted to restart your computer to install the driver.
  

Manually turn up the mic gain

• 
  Type in “Sound” in the Search box and select
  Sound (Control Panel) from the list.
  
• 
  Select the Recording tab.
  
• 
  Right-click (or tap and hold) on the active microphone input device and select
  Properties.
  
• 
  Select the Levels tab.
  
• 
  Manually drag the Microphone gain to a higher level and click
  Apply.
  

Write to us with the updated information. If the issue still persists we would be happy to help you.

Thank you.