Windows 10: Problems with Installing and troubleshooting

Hi Guys

Firstly I have a HP Pavilion x360 with Windows 10.


For a while now I have been having problems with my laptop.

Whenever I try to install a new program it does not run and displays this message:



Then I tried troubleshooting my PC, but again the same message was displayed:


Then I decided that I needed to reset my PC but even I could not do that successfully. Since I wasn't sure how to do that I searched online and tried the following steps:

*First I switched on my PC and pressed F11 repeatedly but that did not work.

*Then I tried to reset it from recovery options from settings, where I keep on clicking on it but nothing happens.


Please advise what i should do?

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

PC goes into black screen and froze

Yeah I'm pretty sure that's not a software related issue which is why I was suggesting that you remove the video card to start with since it's such an easy process of elimination step.

I'm not familiar with AMD CPUs, I did see that you had listed in your system specs but I had no idea whether or not it has an iGPU

Is there any possibility of you being able to get your hands on any compatible video card at all?it would be the easiest step to try to troubleshoot or at least one of the easier ones. You should be able to get into the bios without anything but A display cable hooked up to the motherboard

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it