Windows 10: Problems with KB 5016691

Yesterday I installed optional KB5016691.Then during a period of about 1 day, I got 3 times the following symptom that never occured before- The PC screen suddenly becomes blank as if it entered screen saver mode- No way to interact anymore with the PC : no mouse, no keyboard the mouse is Bluetooth, the keyboard is usb- If I connect a USB mouse to try to get back control, the mouse led doesn't litOnly way to recover is to force a hard shut down, pressing power button 10 seconds.This morning I got again once the same issue.Nothing relevant it the event viewer.I uninstalled KB5016691 and i

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Failing to update these KB 3135782, KB 890830 and KB 3135173

Hello,

Thank you for posting the query on Microsoft Community.

From your issue description, I understand that you are facing issue in updating windows updates. Not to worry, I am here to help you with this issue.

I would suggest you to try the below methods and check if it helps.

Method 1:

I suggest you to run the Windows Update troubleshooter and check if it helps.

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Windows Update

5. Click on Next and follow the prompts to run the troubleshooter. Restart the PC and check.

If the above steps doesn't work, try the below automatic Windows troubleshooter
and check if it helps.

Troubleshoot problems with installing updates
Windows Update: FAQ

If the above steps doesn't work try the below.

Method 2:

I would suggest you to manually reset the Windows update components and check if it helps.

Reset Windows update components.

Resetting Windows Update Components will fix corrupt Windows Update Components and help you to install the Windows Updates. Please follow the below steps to reset the Windows Updates Components manually:

• Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.
• Stop the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.
  
  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver
• Now rename the SoftwareDistribution and
  Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.
  
  • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  • ren C:\Windows\System32\catroot2 Catroot2.old
• Now, let’s restart the BITS, Cryptographic,
  MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the
  ENTER key after you type each command.
  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

5. Type Exit in the Command Prompt to close it.

Now you may try running the Windows Updates and check if the above steps resolve the issue.

For reference: Windows Update - Additional resources - Windows Deployment

Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry
incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
click the following article number to view the article in the Microsoft Knowledge Base: 322756 (How to back up and restore the registry in Windows)


How to back up and restore the registry in Windows

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

New FF - passwords

Hi:

If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

Troubleshoot Firefox issues using Safe Mode | Firefox Help

• Please report back and let us know the outcome, as it will dictate the next steps.
• Also: please tell us what AV/AM/firewall programs are you running on this system?

Thanks,
MM