Windows 10: Problems with Microsoft Account and Family Safety settings

I am using Microsoft Family to manage my child's internet consumption, and recently have encountered a seemingly intractable issue with one of our Windows 10 devices. Activity reporting began showing a persistent message that this device needed to be have the latest Windows 10 updates appled, even though I had ensured that there were no updates available on the computer via Window Update.


Per a suggestion on another thread:

https://answers.microsoft.com/en-us...o-update/8bef9f21-5e0f-4458-995e-3f3269c0b958

I decided to remove the Microsoft accounts from the problematic device, then remove the devices from my family settings.


This exacerbated the problem, for now I cannot re-add the device, as outlined on this page:

https://support.microsoft.com/en-us/help/4558767/microsoft-account-manage-your-devices


It seems that only Microsoft devices can be added to accounts now. What gives?


Very frustrating situation...

:)

 

Microsoft family safety settings is not working with one child account.

Hi Sharon,

Thank you for contacting Microsoft Community.

This issue can be caused by sync issue with your computer and the Family Safety website. To troubleshoot this, please try to re-configure your child account by following these steps:



1. Remove the child via Family Safety website.

a. Sign in to
https://familysafety.microsoft.com using the parent account.

b. Click on Manage the list of Family members.

c. Check the child account, then click Delete. Click again on
Delete to confirm.



2. Follow the steps in this article to reconfigure Family Safety:



http://windows.microsoft.com/en-us/windows-10/family-account#1TC=t1



3. Ensure that you have selected the Manage settings in Family Safety website
option on the Family Safety window on your Control panel.



If issue still persists, I suggest you to delete all contents under
C:\ProgramData\Microsoft\Windows\Parental Controls



To know more, you may refer to the link below:

Problems with Family Safety time limits and
PC activity reporting in Windows 8

Problems with Family Safety time limits and PC activity reporting in Windows 8



Note: Applies to Windows 10 also.



Hope the information helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Microsoft family safety not working--at all.

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconveniece caused to you. Let me help you.



Before we proceed, we require more information to assist you better.

• Which web browser are you using?
• Are the settings on the Family Safety options on your computer are the same with the one on
  http://familysafety.live.com?

I suggest you to login with your parental account and check if you are able to manage the family settings.



If the issue still persist, it might appears that the Child account is not configure correctly. I suggest you to remove the Family Safety and configure it again.

How do I remove Family Safety?

http://windows.microsoft.com/en-us/windows-live/family-safety-remove-uninstall-faq



Now, setup Family Safety.

http://windows.microsoft.com/en-us/windows/set-up-family-safety#set-up-family-safety=windows-8



After creating the child account, you can then go to the Family Safety website, login using the parent account and then manage your child's restrictions and monitoring options.



Refer the following Microsoft help article.

http://windows.microsoft.com/en-US/...afety-child-kid-protect-filter-sites-chat-faq

Note: The steps for Windows 8/8.1 applies to Windows 10



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.



Thank you.

 

Family safety settings broken for child account

Hi,

The issue may occur due to Corrupted system file or sync issue. In order for us to assist you, we suggest to check this thread:
Microsoft family safety settings is not working with one child account. Look for Anju
Thekkethil answer. It contains troubleshooting steps pertaining to your issue.

We look forward to your response.