Windows 10: Problems with Microsoft One Drive

I have documents in One Drive uner Microsoft that I am unable to access. When asked fto Sign in it won't zccet the gmail and password, yet it is the same infi I used to sign in here to contzct support. It was accepted then with no problem. What is going on. I have documents I'd like to access.

:)

 

Need some advice on computer problems.

Run HDtune (free version) on you hard drive. but most likely that the problem. You can also test your memory with Memtest86 as suggested above

You didn't list your OS

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
How to Unlock Drive in Windows 10: 5 Ways to Remove a Lock

 

Optical Drive Issue

Hi Jerry, you're welcome.

Here's mine after I rt clk'd on my Documents Folder like you show in Scrsht 11:




I'd like to wait until you reply to my question in Scrsht 12, if it is a remnant of the process try deleting the one on the dsktp and see if the one in send to also disappears. If it stays in send to, test it, and if you're still having problems I'd suggest you could go back to: Option One: To Add or Remove Items in Send To context menu for Your Account (current user) and do Step 3 to remove it and start over using Step 4 but be very careful of your steps in creating the shortcut and be sure you d&d that shortcut to the send to part of the address.

I'm busy today and I probably won't be back until the evening.