Windows 10: Problems with mouse freezing when using Sandisk USB

Hi folks,

Both my husband and I have recently bought new laptops, both running Windows 10 and there is a real problem when we insert a Sandisk USB stick: it causes the mouse to really lag - and sometimes for up to 30 - 40 seconds. Additionally, I've started noticing problems with the keyboard freezing too. There are only two USB ports on these laptops, and one has the usb in it for the mouse/keyboard. I've tried swapping the two USBs around to see whether there was something about the ports but to no avail. Before I go and have to buy a new USB stick (and definitely not a Sandisk one), can anyone suggest anything which might rectify this please?

Many thanks for your help.

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

USB problem

I have difficulty booting up computer at usb ports detecting and I think of my webcam cause it.
The computer boot screen is having a big delay it freeze for 30 or 60 seconds at the usb scanning step. Sometimes in Windows it says Unknown hardware at windows opening. Could it be my usb ports that begin to sucks or my webcam is having trouble ? (No other usb devices plugged other than wireless usb key for keyboard-mouse combo)

 

usb mouse not responding

Hi Lance,

It can be a faulty driver that is causing your mouse and headphone not to work. However, we need to gather more information for us to provide the best solution to your computer. Kindly answer the following questions:

• Have you made any changes prior to the issue?
• Is your mouse and headphones working on another computer?

We suggest that you visit the links below for troubleshooting steps for your mouse and headphones.

• Fix sound problems
• Mouse, touchpad, and keyboard problems in Windows

Looking forward to your reply.