Windows 10: Problems with scanning

Hey guys.We have a desktop computer with Windows 10 Home installed. We also have a MFC device Kyocera M5521cdw connected to the computer via Wi-Fi. Everything was working normally up until yesterday when the Kyocera Print Center software for scanning showed us an error saying "A problem occurred during scanning!". And it just won't scan. The printing is working fine but not the scanning. As far as I know, we didn't change any of the settings. I have tried removing the device, removing the software and doing a clean install but with no luck. We still get the same error. I have also tried upda

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scanned documents

Hello,

By default, scans are saved in a Scans folder inside the Pictures. Here are the steps on how to get there:

• Press Windows and type pictures
• Click Pictures and double-click the Scans folder.

Furthermore, we suggest that you repair your Word application by following the steps on this

link.

Let us know how that turned out for you.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

Printer won't scan after downloading win 10

Hi Julia,

Please answer these questions to assist you better.

• Do you get any error message?
• What is the make and model of your computer and printer?

Follow the Microsoft Article below and perform the troubleshooting steps suggested.

Fix printer problems

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Do let us know if you are able to scan. Thank you.