Windows 10: problems with startup repair

My problem started after I was downloading layouts for my mahjong game. During the download, the screen went blank and then rebooted (no bsod). Up rebooting it went to Windows 10 troubleshooting tools. I choose to just continue and load Windows 10, The logon screen appeared listing all of my families 3 user id's. I selected mine, entered my pin and while loading my profile, I caught a glimpse of a light blue message screen (went by way to fast) and then a black screen (the only thing I could do was to ctrl, alt, del and went to task manager and I was logged in everything loaded but no video. So I rebooted and eventually went to advanced options and selected system repair. It eventually said that it could not make the repair. So I followed the information in tutorial and repeated the process (4 or 5 times making sure to restart each time) and I got the same message. So, I decided to see if the other id's had the same problem (which could mean a bad video card). So tested the other two and they worked perfectly*Eek So my profile is hosed*Shock. I then followed the tutorial for booting into safe mode. My id did the samething (they worked*Eek) Mine did not*Mad. I also followed the tutorial to fun sfc.exe (I could not find the sfcfix tat was listed in the tutorial). When I sfc /scannow at the command prompt I got the following message, "Windows Resource Protection could not start the repair service",

So I have a conundrum, I'm am at a complete loss regarding this problem.

Note: I've also tried system restore, to no avail.

:)

 

Problem with startup repair

Hi,

 

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

 

I understand the inconvenience that you are facing on Windows 10, we will help you with this issue.

In order to assist you better, I would like to know the following queries:

• 
  What is the make and model of the computer?
  
• 
  Did you made any recent changes on the computer?
  
• 
  What was the exact issue that made you perform startup repair?
  
• 
  What issues are you facing while working on your computer?
  
• 
  Are you able to login to your computer?
  

I would suggest you to refer the link below:

Correcting errors in the uppercase file.

Please get back to us with more information so that we can assist you better.

Thank you.

 

Problem with startup repair

Original Title: Lee

Cannot repair Pc log files D:\windows\system32\logfiles\SRT\SRTTrail.txt

I tried Advanced option-start up setting-restart, it did not work . I run CHKDSK , it said errors found on Uppercase files

I have window 7 and upgrade to window 10 two months ago. Any idea?

 

In this case, try repairing with DVD/USB instead.

Repair Install Windows 10 with an In-place Upgrade

 

I will follow your recommendations and update you on its success.*Biggrin