Windows 10: Process Utilizing High Power for a minute

Hello! I recently installed an Application VistA Capture and notice when i click a button inside of it, The "Power Usage" gets to "Very High" as it is processing the request. This didn't use to occur with an older version of VistA. The status changes to "Low" to "Very High" and is causing a delay in processing the requested feature within this application. Before upgrading, it will take around a sec or less. e.g. if i clicked on "Add a user"...the process time would be less than a sec before it will add a user, Now to process that same request, takes over 10 seconds. If you see the proce

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Power utilization...

My wife's PC is a home-built, quite computer, about five years old:
Code:

Software composition is more like a business machine, a.i. no gaming; it also serves as a file server for the home network.

The system has a Cyberpower UPS backup and as of today, I've noticed that the power utilization seems rather high. A quick check of the historical data shows, that it is more than 100% increase:

Code:

Looking at more historical data shows, that the increased power usage had started in the month of October, 2021. There had been no hardware changes to this system; software wise, it had been just updates, no new programs installed.

The system temperature did not change, it's pretty much the same as it's ever been (ambient temperature 70F):



*-The temperatures are in the order of , "Current, Low, High"

The idle utilization of the CPU is around 2%, with memory utilization around 3GBs, as it always used to be. There had been no hardware changes to this system for the last 2-3 years. Since the system is still very quite, it does not seem like it has hardware issues.

That leaves the software and a quick glance at the task manager for running processes does not raise any flag. Any suggestion as to where to and how to look for processes to find the culprit would be appreciated.

TIA

 

Extremely High RAM utilization, high Paged Pool

The issue started in mid-February when I received multiple warnings and critical alerts from my RMM software for several PCs I administer - the RMMs settings for RAM alerts are a warning at 85% and critical at 90%.
All of these systems have been deployed for over 2 years and I've never had any of them give high memory alerts before. Now, of the 12 PCs in the office, 10 PCs are going to critical alert with the RAM use slowly creeping up over a 4+ day period. The users are complaining of the PCs becoming slow, lagging, or unresponsive. A reboot tends to make the PC usable again until the RAM gets critical again.


Image 1 is RMM metrics from a users PC showing RAM (purple line) before the issues started, and after February 12th, the RAM creeping to +90% after the issues started
Image 2 is a current image of the RMM metrics for the last month









To make the issue more obvious, here is an image from our conference room Intel NUC, that is idle most of the time. I know that the spikes are the right side are while the PC was mostly idle and I was rebooting the PC to get the RAM to drop:




To help you understand some of the things I have tried, here are samples of the alerts I got from my RMM software:











As I mentioned above, I have 10 PCs, some are idle, having this issue. I have 2 actively used PCs that are NOT having the issue. In trying to troubleshoot, I have basically compared the idle systems with the issue to the 2 active user PCs that are not having the issue.
Here are images from Process Explorer, Task Manager and RAMMAP from an idle system that is having the issue:










Initially seeing epsecurityservice at the top of Process Explorer and in the RMM alert, I thought BitDefender Endpoint Security (GravityZone) was the issue. I applied a “disable” policy to BitDefender on an idle system and the issue did seem to stop after a reboot.

HOWEVER, seeing svchost in the list, I also tried a Clean Boot, but disabled everything EXCEPT BitDefender and my RMM software so I could continue to connect to the system.

Again, the issue seemed to stop with a Clean Boot and BitDefender still enabled.

So I compared Process Explorer metrics for a system with the issue and one that doesn’t have the issue and found that epsecurityservice.exe had roughly the same RAM use between the two systems… and the numbers were not increasing steadily over time.
This made me think BitDefender isn’t the issue but perhaps something it uses in the OS.

So I then looked at RAMMAP and Task Manager, and that is when I saw the extremely high Paged Pool on the idle system and a relatively small Paged Pool on the system in use. So I checked all the systems with the issue and they all have extremely high paged pools, even on systems that have been rebooted and left idle for days.

Here are screenshots of for one of my systems that is not having the RAM issue:










And just for a comparison reference, here is what my RMM metrics for RAM look like on one of my PCs that doesn't have the issue:





Here is a quick rundown of these systems configurations which is making it hard to determine if it is a driver issue since 4 different configurations are having the issue:





I'm not sure whether the huge Page Pool is okay, but it doesn't seem normal when compared to how my RAM utilization is for the 2 systems that are not having any issues.

If anyone has suggestions on what else I should try to resolve this, I’d greatly appreciate it.

If you want more information, please give me step-by-step simply to save time – I don’t want to waste any time assuming I know what you want and giving you the wrong info.

Thanks in advance for the help!!

 

GrooveMonitor Utility on fresh copy of windows 10

Hello,

Thank you for posting your query in Microsoft Community.

As I understand that groove monitor utility is running as a startup process on a windows 10 computer which you have not installed.

I would suggest you to check the file location of groove monitor utility and check where is the file location it has been installed.

Follow the steps to find the file location of the particular process.

• 
  Press Alt + Ctrl + Delete
  
• 
  Open task manager
  
• 
  Click on Process tab
  
• 
  Right click on Groove Monitor Utility and click on file location
  

Reply us back with more information. We will be happy to assist you.