Windows 10: Product Information not valid

I have created a thread on HP for over A MONTH and I have not gotten any useful answers.https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Product-Information-not-valid/m-p/8820613/highlight/false#M301980I was installing Windows 7 updates and it was taking a long time with absolutely no activity so I force shut it down. To my surprise, when I turned it back on it showed: "WARNING!! Machine is not in committed state".Product Information not validThe following product information programmed into the system board is missing or invalid. System BOARD 00A -&n

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Valid Win7 Product Key not accepted by Win 10 upgrade

Hi,

I did not realise I had been at all vague, my apologies.

Unfortunately my neighbour now has his laptop back as I got nowhere. I have suggested he wait until the windows 10 upgrade system makes it available through windows update (it is in the queue).

As stated, I have tried running from the media created by the media creation tool to a USB (this is what I used to successfully upgrade my laptop and surface Pro). I have also run the media creation tool and opted for it to upgrade directly rather than save the files.

The operating system is Win7 Home premium OEM version. The key is valid and I re-validated it to be sure with the MS online actvation system. The laptop is 64-bit.

On each occasion it goes through the initial install steps and then gets to the screen where it asks for the product key.

On this screen there is no skip option and as the product key is not accepted, the only option is to cancel the install.

For some reason the upgrade seems to be taking a different path on this machine and does not give the skip option.

Regards
Mike

 

How to check product key is valid

Hi GaryMaxwell1,

I'm Charles, an Independent advisor trying to help.

You can verify the information by following these steps, add the link where these steps are completed, simply if your password is valid, your Windows will be activated, it is the best way to know if the product key is valid.

Checking your activation status

To check the activation status in Windows 10, select Start button, >> then select Settings >> Update and security >> then select Activation. Your activation status will be displayed next to Activation.

https://support.microsoft.com/en-hk/help/12440/...

I hope you find the information useful

Happy day

Best Regards,

Charles.

 

windows 10 says it can't validate product key

When I upgraded my windows 7 with win10, it says it cant validate my product key? Why? Can you give me the steps to follow to validate it?