Windows 10: Program opening problem

I am a complete novice with computers and have a great difficulty in opening programs! I download the program , go through the exe and get the program into the computer but each time I try to open it I seem to get the exe again and a window saying " do you wish to remove the program before loading new?" !!! Any suggestions as to what I am doing incorrectly?

Thank you

G

:)

 

Why did the startup window get cleared?

I didn't missed any step, the list was gone and gone , even after using lot of programs the programs were not listed in that list.

 

Program opening problem

I am a complete novice with computers and have a great difficulty in opening programs! I download the program , go through the exe and get the program into the computer but each time I try to open it I seem to get the exe again and a window saying " do you wish to remove the program before loading new?" !!! Any suggestions as to what I am doing incorrectly?

Thank you

G

 

Problem in opening files through other softwares

Hi Sahaj,

Thank you for posting in Microsoft Community.

If the issue is with an app which is installed from Store, I suggest you to uninstall and reinstall the app and check if that helps. Follow the steps below:

• Right-click on the app in which you are facing the issue and click
  Uninstall.
• Open the Windows Store.
• Search for the app and click on Install.
  
• Check if issue persists.

If the issue is with a software installed, I suggest you to uninstall and reinstall the program and check if that helps. Follow the steps below:

• Click on Programs and Features.
• Right click on the software in which you are facing the issue from the list and click on Uninstall.
• Restart the computer after its uninstalled.
• Now reinstall the program and check.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.