Windows 10: Programs not showing up on child's account

Hi,


I have 2 labtops both with different child's accounts on them. On one of them, the downloaded apps, like Chrome and Firefox show up on both mine and my child's. However, on the other one, only the Chrome shows up. I can't figure out how to access Firefox from the child's account. We do schooling online and some of the programs work best through Firefox. I have been having her use my account. But I really need her to be able to access her own so I can better monitor and control what she is doing. Please let me know how to do this.

NOTE: I have "removed" both Chrome and Firefox from the "Do NOT allow" browser options. So what else needs to be done?


Thanks,

ConstanceJMT

:)

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Child Account not showing up at login

Hello,

1. Have you verified the date of birth you setup for these child accounts?

If you have not setup their date of birth properly on
https://account.live.com/,
we suggest you login your children's account and apply the complete details and update the account. After updating the profile information, remove and re-add the child account on the Family Safety website.

Please follow these steps on how to remove a child and re-add it as a member of your Family Safety program.

To remove a member, follow these steps:

1. Log in to https://fss.live.com.

2. Click Remove a family member.

3. Select the member you want to remove by selecting the checkbox on the right of each member.

4. Click Remove, confirm it by clicking Remove again.



To add the member again, follow these:

1. Click Add a new child.

2. You will be asked to sign in the member you want to add. Click Sign in at the right side of the option "Does this child has a Windows Live ID?"

3. Sign in using the child account. After entering the child account, it should appear as the member.

Reference:

Keep your kids safer on the PC

http://windows.microsoft.com/en-in/windows-10/add-child-account

Kindly let us know the status of the issue to assist you further.