Windows 10: Progres lost

Dear sir or madam,My mom used to play "Hidden City Hidden Object Adventure" & "Candy Crush Jelly Saga" from Microsoft store.After formatting the PC and logging in again to the Microsoft store the progress is not sync-ing again and she seems to have lost all progress.She even had made a few purcheses with her credit card. Is there any way to recover it?Thank you in advance!

:)

 

I lost my contacts

Hi John,

Regarding your issue with contact list that is lost in Windows live mail, we suggest to check this thread:

Contacts list disappeared from Windows Live Mail. Look for MikeSTL and ¡Firedog answers. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.

 

lost

Hello,

In order for us to provide you with an appropriate resolution, kindly tell us more about your concern:

• When did the issue start?
• Can you tell us if there were any changes made on your computer prior to this concern (i.e., updates, software installation)?
• To make sure that we have not missed anything, what troubleshooting steps have you done so far?

In the meantime, we suggest that you visit this link which includes resolutions on how to find lost files
in Windows 10.

We'll be waiting for your reply.

 

Videos lost

Hi Michael,



Thank you for bringing up your query on Microsoft Community.

I understand the inconvenience caused, now that you have me with you let me take care of this.

• How did you install Windows 10?

I suggest you to follow the steps form the below article and check if it helps.

Find lost files after the update to Windows 10

Find lost files after the upgrade to Windows 10 or 11 - Microsoft Support



Hope it helps.



Kindly let us know if you need any further assistance with Windows. We are happy to assist you.