Windows 10: Projecting to a second screen

I have an HP Spectre x360.


I can not use a second monitor. Using the same hardware and monitor, my daughter can project to a second monitor. Her laptop is also a spectre x360.


I can charge my laptop using the usb-c ports.


Is it possible to determine if it is hardware issue or not?

:)

 

Project Second screen constantly appearing.

Hi Norga,

Thank you for using Windows 10.

Let us know some more information so that we can diagnose and troubleshoot the issue in a better way:

• what is the exact issue that you want us to help with? Do you want to get help in projecting a second screen or to remove the popup?
• As you've said " I tried unsuccessfully to project a screen", do you wish to project a second screen currently?
• What happened exactly when you tried to project a second screen? Did you receive any error message or any error code?

The popup comes as the system might not be able to detect the monitors. I suggest you to update the Display drivers, it may force the system to detect the available monitors. Here is the steps:

• Press “Windows + X” and select Device manger.
• Locate the driver and expand the driver icon.
• Right click on the driver icon and click on Update.

Reply with the information and we'll be happy to assist you.

 

Project on second screen not working

Hi,

Thank you for posting your concern on Microsoft Answer Community.

As you have already did some troubleshooting steps to fix this issue, but to have a better clarity on this issue , we need few information.

1. How you are projecting the second monitor from the surface, whether it’s extended/duplicated?
   
2. How the physical hard connection made, USB-C, HDMI, or DisplayPort?

Meanwhile we want you to refer
Trouble connecting Surface
to a second screen article, which might help you to resolve the issue.

We await your response.

Aditya Roy

Microsoft Community - Moderator

 

Projecting to a second screen

Hi,

It appears that you're having challenges projecting to your secondary screen. For us to effectively assist you with your concern, we would like to know the following.

• Were you able to do this before?
• Do you have a graphics control panel? You can see this by right-clicking on your desktop and see if it's listed in the context menu.
• Have you tried disconnecting and reconnecting your larger screen?
• Have you tried updating your display driver?
• What troubleshooting steps have you taken to resolve the problem?