Windows 10: Prompt for Bitlocker key after uninstalling updates - Windows 10

Hi need assistance please. I am running a dell inspiron laptop


After a windows update recently I was having difficulty using the windows start button and my apps did not display either.


i tried to uninstall the update but was told not all updates could be removed.


After multiple restarts I get the blue screen telling me that i need to put in my bitlocker password.


As a point of information I had never heard of bitlocker before this incident. I certainly never turned it on.


In any case i found the password key on the dell web site. I have entered when prompted it seems to accept it but I get nothing. It jiust hangs up. Once it told me i had a critical process error and another time it told me that my hard drive was not installed.


i thought maybe its was a hard drive issue but it has been checked and i was told its fine but locked.


Since i have the key i should be able to get back in right?



i am wondering if the bad windows update could be contributing to this problem. I just dont know how this got activated.


Any help would be appreciated.


Thanks


***Title modified from: Bitlocker and windows 10***

:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

PC prompting for Bitlocker recovery key, cannot find the recovery key

Hello Leckbir,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made to the PC?
   
3. Which version of Windows is installed on the PC?
   
4. What is the make and model of the PC?
   

This issue can be caused if a BIOS/firmware update has been pushed to your PC either through Windows Updates or any other OEM media update.



If you have set up the Bitlocker on your PC, I suggest you to look for the recovery key on your Microsoft account. Also, you can refer the article

Find my BitLocker recovery key.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.