Windows 10: Prompted to change laptop PIN after bitlocker activation

Hello! My bitlocker encryption activated randomly when I turned my laptop on. I was able to get the key and bypass bitlocker. However, my laptop is protected by a pin and on my lock screen it says "something happened and your PIN isn't available. Click to set up your pin again." It's asking me to enter in my Microsoft pw and reset my PIN. I am concerned that this could be malicious- has anyone ever come across this? Thank you!

:)

 

Bitlocker Blank blue screen at PIN screen

Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in GPEDIT. I also have the Enable use of Bitlocker Authentication Requiring preboot Keyboard input on Slates enabled. When turning on the Laptop Bitlocker comes up with the light blue screen where you enter the PIN but the screen is blank. It doesn't say Bitlocker or have a box to enter the PIN #. Now I can just type the pin # and press enter and it works and loads windows as normal. I obviously can't give this Laptop to a user like this.

Anybody have any suggestions as to a resolution to this issue.
Thank You.

 

Stop forcing us to use a dang pin.

I think you are referring to BitLocker PIN, here are the steps you can take to remove BitLocker PIN.

You must have administrative rights on your machines to execute this command and this requires a functioning TPM:

1. Right click on the Start Button.
2. Select either Windows PowerShell (Admin) or Command Prompt (Admin).
3. Copy and paste the two commands (get rid of the quotes)
   
   "manage-bde -protectors -delete C: -Type TPMAndPIN"
   
   "manage-bde -protectors -add C: -TPM"
4. Reboot to ensure the PIN is no longer active.

 

Login pin issue

Hello Astrix Venom

Welcome to the Microsoft Community.

It seems you're facing a multi-layered issue primarily with the login PIN for your Microsoft account, coupled with security information changes and challenges in receiving a verification code to your main email. Let's address these issues step by step to help you find a resolution.

1. PIN Login Issue with Error 0x000006d

The error code "0x000006d" with the sub-status "0xc0070016" generally indicates a problem with the PIN login process, possibly due to incorrect PIN attempts or a mismatch in the security information. It's clear you believe your PIN is correct, so this might hint at underlying issues with your account's security settings or the device itself.

2. Security Info Change Pending

Microsoft has a security feature that imposes a waiting period when you attempt to change your security information (like an alternative email). This is to protect users from unauthorized changes to their account. Unfortunately, if you've been notified that you must wait a month for these changes to take effect, there's typically no official way to expedite this process. This waiting period is designed to ensure that the rightful owner is making the request.

3. BitLocker Key Request

If you need your BitLocker recovery key to reset your PIN via the command prompt, the usual advice is to check a few places where it might have been stored:

1. Microsoft Account: If you were signed into your Microsoft account when you activated BitLocker, your recovery key might be saved there. Visit the Microsoft account recovery key page.
   
2. Printed Document: If you printed your recovery key when BitLocker was activated.
   
3. Saved File: If you saved the recovery key to a file, check your backups or any drives you might have used.
   
4. Azure Active Directory Account: If your device was ever joined to a business or school, the key might be stored in the Azure AD account used for that purpose.
   

Immediate Steps to Take

1. Verify Account Security Information: Since you mentioned that your alternative email is lost, it's good that you've initiated a change. Unfortunately, if Microsoft imposes a one-month wait for security reasons, you must wait unless there's another verification method available on your account.
   
2. Check for BitLocker Key: Follow the suggestions above to locate your BitLocker recovery key.
   

Additional Suggestions

Check Spam/Junk Folder: For the verification code not received, ensure to check your spam or junk folder. Sometimes emails from Microsoft can end up there.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

| Microsoft Community Support Specialist