Windows 10: PS/2 mouse driver is missing while

hello
This issue is addressed to microsoft technical people only,

PS/2 mouse driver is missing while PS/2 keyboard is working,

when plugging mouse to PS/2 port , mouse is not working,
when plugging keyboard to PS/2 port , keyboard is working,
I tried setting ease of access mouse, uninstall mouse driver then restart, problem still exists,

I think there is a bug in windows, please i am asking microsoft to resolve this issue in the near future
KB updates, just for your information unplug keyboard from USB port and reconnect to PS/2 or Viceversa,
keyboard is working just fine, that's why i think it's a bug.

:)

 

Problem with PS/2 drivers

Hello, thanks for the help. I tried all that methods but it still the same, the mouse have the light on but in the device manager dont appears.

 

Problem with PS/2 drivers

Hi Erick,

The issue you're experiencing might be due to outdated PS/2 drivers. For us to better assist you, we'd like to ask a few questions.

• Have you installed all pending updates in Windows?
• Have you tried updating PS/2 drivers?

Meanwhile, you can refer to the methods below to troubleshoot the issue.

Method 1. Update Windows 10.

• Open Settings app.
• Click Windows Update.
• Choose Check for updates.

Method 2. Run the Hardware and Devices troubleshooter.

• Click on the Start button, and type Troubleshoot on the search bar and click on it.
• Click on Hardware and Devices.
• And choose Run the troubleshooter and your hardware troubleshooting will start.

Method 3. Update the driver.

• Type Device Manager in the Search box and press Enter.
• Expand Mice and other pointing devices for Mouse driver.
• Right Click on the driver and select Update Driver Software individually.
• Follow the on-screen prompts to update the mouse driver.

Looking forward to your response.

 

PS/2 mouse

It should be plug and play. If you currently have a USB mouse connected, disconnect it from the USB port, then connect the PS/2 mouse to the PS/2 port.

Restart if its not detected.