Windows 10: Published apps on Microsoft Remote Desktop App stuck on connecting on Windows tablet but...

Hi, we have been using Windows Remote Desktop App (latest ver. 10.1.1107.0) for more than a year now to connect remotely to our published apps on our Server 2016 remote desktop server. We use a remote desktop gateway and an ISA as the gateway server. Before we changed to the Windows tablets, our users were using the iOs version of the remote desktop on their iPads and with the same setup for a few years. And for almost 3 weeks now, it has not been working, when the users try to launch a published app under remote resources in the app, it would just be stuck at "connecting" and you have to close the window to exit from it and we'll get the error "couldn't connect. something went wrong when we tried to connect. if this keeps happening, ask your admin or tech support for help."


It's possible that it may be a Windows update or a remote desktop app update that caused it to fail which I can't figure out and can't find any other reports on the web yet. The surprising thing is when I tried it on the iPad and an iPhone with the Remote Desktop App (version 8.1.42), it's still working and I can launch and use the published apps. Currently, our users are using the old remote desktop connection program with the rdgateway settings and it has been frustrating for them as it's easier to just open the remote desktop app and click the published app and most of them are not tech savvy.


Has anyone encountered this issue and found a solution for it? Hopefully someone from Microsoft has a solution for it.


Thank you.

:)

 

Remote Desktop Services App on Windows 10 hangs when opening published apps

Remote Desktop Services App on Windows 10 hangs when opening published apps

I have a remote desktop services deployment with 1 gateway, 1 connection broker and 2 session hosts. When clients connect using IE to the web app, there are no issues at all. If they connect using Remote Application and Desktop
Connection again, no issues running the published apps. However if they run the remote desktop app from the Windows Store, the published apps show up, but when they try to connect to any of them a window opens and it says connecting with the ever present
scrolling dots.

Looking at the event viewer on the connection broker under Terminal Services - SessionBroker -Client Operational it shows that the session has been successfully forwarded to the session host, and the client shows that the connection
has been established. Furthermore, the session host shows that the Listener RDP-Tcp received a connection. It also shows that the session has exceeded its disconnect time and was logged off then Remote Desktop Services Network Fair Share was disabled for
the user followed by a logout message.

This has been very frustrating for us to say the least. Any suggestions would be greatly appreciated.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote app for android

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