Windows 10: PUR-OrderLocked (Store cart)

scgt1 · Sep 17, 2019

So back in July they made the Ryse Son of Rome Gold coins free. Well I added each denomination to my cart and checked out. Since then the cart has been completely bricked and I'm unable to purchase things from the Microsoft store. Support has been completely useless especially after I received the following response yesterday:

"My name is John with Microsoft Customer Support.

I understand that a situation like this one can be difficult, and I appreciate your patience while I performed an investigation of your account. I am contacting you today to provide the results of my investigation.

I do apologize but the higher level of support was unable to remove the issue with the shopping cart, Creating a new Microsoft account or trying it on a different account would be the resolution to the problem.

I appreciate your time and patience with us, Please consider the options as they are confirmed to help you with your concern. Have a great day!

Thank you for your understanding and patience during the investigation of your account.

Sincerely,"

Which is obviously a completely unacceptable response and not an answer to the issue. Many other people have had the same "bricked" shopping carts/accounts since trying to checkout with this product. Word is the accounts are now flagged for fraud as people are saying. Fraud for purchasing "FREE" digital content. Yep Great job Microsoft.

I've had this account for probably 20-25 years and everything is linked to this account from MS Rewards to my XBLive account. So to simply "create" another account is highly unacceptable. Surely I'm not the only one with this issue around the forums. About the 27th of this month will mark 2 months this has been going on and back and forth contact with support to get the response posted above yesterday.

:)

Temeeeeeeee · Sep 17, 2019

PUR-OrderLocked on Microsoft Store error

I'm trying to activate xbox game pass on microsoft store so I could try out Sea Of Thieves but I'm receiving PUR-OrderLocked error and there is no information about it anywhere.

PUR-OrderLocked

ByyWOibiFkGWdddu.42.1.10.18
2018/06/28 - 10:28:04 UTC

Brink · Sep 17, 2019

Updated Shopping Cart and Wish List coming to the Microsoft Store

We work hard to improve the shopping experience in the Microsoft Store, and are always looking for ways to improve the discoverability and purchase of the products and services we sell. Today, we are excited to announce that customers can begin using our improved Shopping Cart and later this week, our new Wish List– two of the most-requested features from our fans.

Shopping Cart

As we mentioned previously, we’ve extended the existing Shopping Cart to work with games and apps for the Xbox One and Windows 10 PCs. Today, the feature is once again available for testing. Whether you’re shopping for games or apps for Xbox One and/or Windows 10 PCs, hardware or accessories, the improved Shopping Cart means you only have to go through checkout once.

How to add a game or app to the Shopping Cart:

Head to the Microsoft Store on Windows 10 PCs, online or on Xbox One (Xbox Insiders only)

Navigate to the product details page for the item you wish to add to your cart

Look for the “Add to Cart” button underneath the “Buy” button

Select the “Add to cart” button

To view your Shopping Cart, select the “Shopping Cart” button at the top of the Store navigation

To remove an item from your Shopping Cart, navigate to that particular item on your Shopping Cart, and select “Remove”

Ready to check out? Click on the “Checkout” button to the right of your cart to complete your order.

Not ready to purchase a particular item? Navigate to that item in your Shopping Cart and select “Save for later.” We’ll remove that item from your cart and save it in a handy location right below the Shopping Cart itself for future reference.

Additionally, the updated Shopping Cart is persistent and works across Microsoft Store on Xbox One, Windows 10 PCs, and online. So, if you add or remove an item from your cart in one store, those changes will be reflected in the others.

Xbox Insiders can begin using the improved cart today, and shortly after Windows Insiders can begin testing the feature. In a few weeks, all customers using the Microsoft Store on Xbox One, Windows 10 PCs and online can start using it.

Wish Lists

Later this week, customers can begin using the new Wish List feature, which supports all physical products and digital games and apps in the Microsoft Store. The persistent and works across the Microsoft Store on Xbox One, Windows 10 PCs and online, so if you’re shopping on the Microsoft Store on your Xbox and add a digital game to your wish list, that game will appear in your Wish List in the Microsoft Store on Windows 10 PCs and online.

is also supported within the Wish List, so customers will quickly be able to see when items on their Wish List go on sale.

How to add items to your Wish List:

Head to the Microsoft Store on Windows 10 PCs, online or on Xbox One (Xbox Insiders only)

Navigate to the product details page for the item you wish to add

Look for the “Wish List” button underneath the “Buy” button

Select the “Wish List” button

To view your Wish List, activate the pull-down menu at the top of the Store navigation, and select the “Wish List” option

To remove an item from your Wish List, navigate to that particular item on your Wish List, and select “Remove”

A customer’s Wish List can be kept private or made public and shared with others.

How to share a Wish List:

Click on the “Settings” link in the wish list

Select “Make the wish list public”

Then, click on the “Share” button to share with friends and family

Note: On Xbox, customers will be able to share their public wish list with a list of their Xbox Live friends.

The Wish List feature will be initially be made available to all customers in all supported markets using the Microsoft Store on Windows 10 PCs and online, as well as to our Xbox Insiders. The Wish List will be available to all Xbox customers in a few weeks.

Thanks to the fans who provided suggestions and feedback regarding these features on both the Windows Feedback Hub app and the Xbox Ideas site. And we’d like to give a special shout out to our Xbox and Windows Insiders who tested the previous iteration of the new cart. Please don’t hesitate to let us know how we can continue to improve your shopping experience. Thanks!
Click to expand...

Source: Updated Shopping Cart and Wish List coming to the Microsoft Store - Xbox Wire

See also: Updated Shopping Cart and Wish List coming to the Microsoft Store - Windows Experience Blog

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Brink · Sep 17, 2019

New Shopping Cart feature available in Xbox Store to Xbox One Insiders

Beginning today Preview Alpha – Skip Ahead, Preview Alpha, and Preview Beta can begin using the new Shopping Cart feature in the Xbox Store!

FEATURE DETAILS:

You’ll now see a Cart icon in the Store which will navigate to the Shopping Cart.

All game and app product details pages now have an “Add to Cart” button accessible from the “…” next to the Buy button.

The contents of the Shopping Cart are shared between web, PC, and console for approved users.

HOW TO PARTICIPATE:

On your Xbox One console, launch the Store.

Navigate to the Store page for a game or app.

On the Store page, select the … button next to the Buy button and select Add to cart.

The Shopping Cart will open after adding a game or app, and is also accessible from the Cart icon in the top right of the Store.

NOTE: It may take several hours before the Shopping Cart is accessible in the Store for all eligible consoles, and you may need to hard reset your console to see it.

KNOWN ISSUES:

Anonymous Cart

On PC, users toggling between Do not track and Allow anonymous tracking will see discrepancies between the contents of their anonymous shopping carts.

Does not affect the Shopping Carts of users who are logged in with an MSA/Gamertag.

Navigation

We’re aware of issues navigating carousels of products from the Cart page (scroll has been disabled).

Click to expand...

Source: New Shopping Cart feature now available in the Xbox Store! - Xbox Wire

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