Windows 10: PUR-Prerequsite profile missing

Hi, its very frustrating when you are trying to to add money to my one of my kids accounts and I keep having the same error" PUR-Prerequisite profile missing" over and over for weeks!! on top of that I cant see the funds on my kids account but is charged in one of the account that I do NOT have it set up for payment because I removed that long time ago.


Please help on this, otherwise doesn't make any sense for me to renew the membership


Thanks

:)

 

CCC Profiles that disappear

id suggest a spyware check

 

Lost default photo viewer after profile rebuild

Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

Might be helpful to list what i've done I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.

 

Missing Profile WIN10

Hi Ralph,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.



I request you to check if your profile is listed under users list or not. Follow the below step and check:

• 
  Press Windows key + R.
  
• 
  Type netplwiz in the box and hit enter.
  

If it is not listed, I suggest you to restore the system to the previous point where PC was working normally. To do so kindly follow the below given steps:

• 
  Press Windows + I key and click on Update and security.
  
• 
  Click on Recovery, and click on
  Restart under Advance startup.
  
• 
  In the Windows Recovery Environment, on the Choose an option screen, click
  'Troubleshoot'.
  
• 
  Click, Advanced Options and then click on
  System Restore.
  
• 
  Follow the onscreen suggestion to restore your PC to earlier point.
  

Hope this helps. Do contact us for further queries. We will be happy to assist you.



Regards,

Jenith