Windows 10: Purchase from MS app store not opening after install Minecraft Dungeons

I just purchased Minecraft Dungeons on the MS app store and after install get this error message.
How can I fix this?

This helps protect your PC and keep it running smoothly.

Microsoft.Lovika_8wekyb3d8bbwe!Game

Still want to run this unverified app?

:)

 

Minecraft dungeons

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to login to Minecraft Dungeons on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you signing in with the same Microsoft Account, you used at the time of purchase?
• What is the complete error message are you receiving while login?

Meanwhile, we would suggest you to perform these steps and check if the issue persists.



Step 1: Reset the app.

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Minecraft app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 2: Fix problems with apps from Microsoft Store

We would suggest you to refer the steps as mentioned in this article:
Fix problems with apps from Microsoft Store



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Minecraft Dungeons Purchased but cant install

I bought it with the MS store and I'm using the account I bought it with. Is it my P.C.'s specs and what are the required specs to install/run Minecraft dungeons

 

Minecraft Dungeons

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to install Minecraft Dungeons from Microsoft Store. We would
like you to check on your order history as a confirmation, if the purchase was successful.

https://account.microsoft.com/billing/orders/.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Did you purchase Windows 10/Xbox One version?
  

However, we can try a few steps and check if that helps you to install the game. Before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same
Microsoft account used to purchase the game.



Step 1:
Reset the Windows Store Cache

Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2:
Run the Windows Store Apps Troubleshooter

Select the Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3:
Reset Microsoft Store

Refer the steps in this article: Reset Microsoft Store via Settings.



Let us know the results. We will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator